In-app messaging and customer communications
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of a mid-market B2B company. 58 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
21%
Contested · OneSignal 17%
21Intercom17OneSignal16Userpilot47others
21% of first choices, contested.
Since September 2026▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Intercom held the lead, +2 points on 20%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom22%Contested▲+3Since September 2026: 17% → 20%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageEnterprise
Pendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.Standing →
Intercom22%Contested▲+3Since September 2026: 17% → 20%, +3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.Standing →Mid-marketIntercom21%Contested▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.This pageEnterprisePendo15%Contested↗new leaderNew leader since September 2026: Braze (11%) replaces Intercom (23% then, 11% now), 0 points clear, inside the 11-point floor.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince September 2026
01Intercom21%17%47accepted challenger▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.20% → 22%
Intercom21%17%47accepted challenger▲+2Since September 2026: 20% → 22%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.20% → 22%02
OneSignal17%3%34accepted challenger▲+7Since September 2026: 11% → 18%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 18%
OneSignal17%3%34accepted challenger▲+7Since September 2026: 11% → 18%, +7 points. Inside the 11-point floor: within noise. Read over the models both editions asked.11% → 18%03
Userpilot16%7%27accepted challenger▼−2Since September 2026: 16% → 14%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 14%
Userpilot16%7%27accepted challenger▼−2Since September 2026: 16% → 14%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.16% → 14%04
Appcues9%9%35accepted challenger▲+6Since September 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 8%
Appcues9%9%35accepted challenger▲+6Since September 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 8%05Pendo3%11%27accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%
Pendo3%11%27accepted challenger▲+2Since September 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 4%06
Knock3%0%11accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%
Knock3%0%11accepted challenger▲+4Since September 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 4%07
Braze2%12%25accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%
Braze2%12%25accepted challenger=heldSince September 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.2% → 2%08
CometChat2%6%16accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
CometChat2%6%16accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%09
Firebase2%18%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%
Firebase2%18%11accepted challenger▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 2%Show the seven products at 0%, ordered by negative rate
16
Telegram0%91%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Telegram0%91%11criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%15
WhatsApp Business API0%90%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
WhatsApp Business API0%90%10criticized challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%13
Sendbird0%19%16accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
Sendbird0%19%16accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%14
Product Fruits0%10%10accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%
Product Fruits0%10%10accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%11
CleverTap0%7%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%
CleverTap0%7%14accepted challenger=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.0% → 0%12
Stream Chat0%7%14accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%
Stream Chat0%7%14accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%10
Customer.io0%6%17accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%
Customer.io0%6%17accepted challenger▼−5Since September 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise. Read over the models both editions asked.5% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Intercom vs PendoIntercom vs KnockIntercom vs BrazeIntercom vs CometChatOneSignal vs UserpilotOneSignal vs AppcuesOneSignal vs PendoOneSignal vs KnockOneSignal vs BrazeOneSignal vs CometChatUserpilot vs AppcuesUserpilot vs PendoUserpilot vs KnockUserpilot vs BrazeUserpilot vs CometChatAppcues vs PendoAppcues vs KnockAppcues vs BrazeAppcues vs CometChatPendo vs KnockPendo vs BrazePendo vs CometChatKnock vs BrazeKnock vs CometChatBraze vs CometChat
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213141516Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Intercom21%
Intercom21%02OneSignal17%
OneSignal17%03Userpilot16%
Userpilot16%04Appcues9%
Appcues9%05Pendo3%
Pendo3%06Knock3%
Knock3%07Braze2%
Braze2%08CometChat2%
CometChat2%09Firebase2%
Firebase2%10Customer.io0%
Customer.io0%11CleverTap0%
CleverTap0%12Stream Chat0%
Stream Chat0%13Sendbird0%
Sendbird0%14Product Fruits0%
Product Fruits0%15WhatsApp Business API0%
WhatsApp Business API0%16Telegram0%
Telegram0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Telegram91%
10 of 11 labels negative · 10 of 14 models · 4 hard negative
“For sensitive communication, avoid using: Telegram (possible connections to Russia, with allegations of collaboration with the FSB)” Claude Haiku 4.5, negative prompt
WhatsApp Business API90%
9 of 10 labels negative · 9 of 14 models · 4 hard negative
“Platforms to avoid or use extreme caution with... collects metadata (contacts, device info) shared with Meta” Grok 4.20, negative prompt
Facebook Messenger100%
7 of 7 labels negative · 7 of 14 models · 5 hard negative
“Apps specifically called out as more concerning in the supplied sources include Facebook Messenger, which is described as collecting substantial data and not offering end-to-end encryption by default” Perplexity Sonar, negative prompt
Intercom17%
8 of 47 labels negative · 7 of 14 models · 3 hard negative
“What I'd Avoid for Mid-Market B2B: - Intercom: Pricing tied to MAUs/contacts scales unpredictably” Kimi K2, paraphrase prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
79 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1034 links across 328 sites, every framing counted. Ranked by the number of answers carrying the site or page. 18 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Guideflow43 answers · 48 citations · 11 models
vendor site · Userpilot39 answers · 47 citations · 13 models
vendor site · CometChat27 answers · 33 citations · 11 models
vendor site · Knock25 answers · 33 citations · 12 models
23 answers · 23 citations · 7 models
23 answers · 23 citations · 9 models
vendor site · Product Fruits20 answers · 20 citations · 9 models
vendor site · OneSignal14 answers · 21 citations · 10 models
vendor site · Respond.io13 answers · 15 citations · 7 models
vendor site · Intercom12 answers · 21 citations · 6 models
vendor site · Pushwoosh12 answers · 12 citations · 7 models
11 answers · 16 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 11 models
35 answers · 11 models
23 answers · 7 models
23 answers · 9 models
21 answers · 8 models
20 answers · 11 models
19 answers · 9 models
12 answers · 7 models
11 answers · 8 models
11 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom intercom.com | 21% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| OneSignal onesignal.com | 17% | 322 | 4,400 | 133 | 29,726 | 38 | 6 | |
| Userpilot userpilot.com | 16% | 247 | 1,600 | 10 | 62,084 | 6 | 1 | |
| Appcues appcues.com | 9% | 198 | 1,900 | 26 | 18,506 | 2 | ||
| Crisp crisp.chat | 5% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| Firebase In-App Messaging firebase.google.com | 5% | 10 | 91,247 | 1 | ||||
| Pendo pendo.io | 3% | 409 | 12,100 | 761 | 19,185 | $3,609 | 93 | |
| Knock knock.app | 3% | 52 | 33,100 | 94,585 | 7,075 | 0 | ||
| Tencent RTC Chat tencent.com | 3% | 10 | ||||||
| Braze braze.com | 2% | 540 | 27,100 | 6,395 | 55,552 | $13,112 | 59 |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (onesignal.com, pushwoosh.com, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for a mid-market B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a mid-sized B2B company?”Comparative“What are the top in-app messaging platforms and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should I avoid or be cautious about?”
Claude Haiku 4.5no first choiceFrontChangedno first choiceagainst: MoEngageFirebase, OneSignalno first choiceagainst: Facebook Messenger, Telegram, Viber, WeChat, WhatsApp Business API
Five alternatives
Front, Gleap, Helply, Intercom, Product FruitsTwo alternatives
Customer.io, IntercomTwo alternatives
Freshchat, Product FruitsGPT-5.4 miniIntercomIntercomHeldno first choiceCrispagainst: Intercom, Userpilotno first choicenothing named
Two alternatives
Appcues, PendoTwo alternatives
Appcues, PendoTwo alternatives
Customer.io, Zoho SalesIQGemini 3.5 FlashIntercom, UserpilotUserpilotChangedagainst: Pendono first choiceCometChat, Crisp, Firebase In-App Messaging, OneSignalagainst: Appcues, Intercom, Matrix, Rocket.Chatno first choiceagainst: Chat21, CometChat, Firebase, Firebase In-App Messaging, Intercom, Kik, Sendbird, Telegram, WhatsApp Business API, Zendesk Messaging
Five alternatives
Appcues, Front, Plain, Pylon, UserflowFour alternatives
Customer.io, Intercom, Loops, Product FruitsEight alternatives
Appcues, Braze, CleverTap, CometChat, OneSignal, Pendo, Sendbird, Stream ChatThree alternatives
Product Fruits, Pushwoosh, UserGuidingPerplexity SonarAppcuesPlainChangedno first choiceOneSignalagainst: UserGuidingno first choiceagainst: Facebook Messenger, Google Hangouts, WhatsApp Business API
Two alternatives
Knock, OneSignalThree alternatives
Front, Helply, Respond.ioOne alternative
GleapGrok 4.20Intercomagainst: Drift, GorgiasIntercomHeldIntercom, OneSignalOneSignalagainst: Product FruitsBraze, Intercomagainst: Apple iMessage, Facebook Messenger, Google Firebase Cloud Messaging, LINE, Standard SMS/MMS/RCS, Telegram, WhatsApp Business API
Four alternatives
CometChat, LiveChat, Sendbird, Zendesk MessagingFour alternatives
Help Scout, HubSpot Service Hub, Pendo, Respond.ioFive alternatives
Appcues, Braze, Customer.io, Pendo, UserpilotFive alternatives
Ejabberd, Firebase, Matrix, Rocket.Chat, SynapseMistral SmallKnockHelp ScoutChangedagainst: HubSpot, QualtricsIntercomOneSignalno first choiceagainst: Airship, Braze, CleverTap, Intercom, Iterable, MoEngage, TeleMessage, WhatsApp Business API
Two alternatives
Appcues, OneSignalThree alternatives
Appcues, Missive, PendoDeepSeek V4 FlashIntercomAppcues, IntercomChangedagainst: PendoCometChat, Intercom, Sendbird, Stream ChatOneSignalagainst: Customer.io, Intercom, Sendbird, Stream Chat, Userpilotno first choiceagainst: SMS / Standard SMS-Based Messaging, TeleMessage, Telegram
Three alternatives
Appcues, OneSignal, UserpilotTwo alternatives
Userflow, UserpilotSix alternatives
Braze, CleverTap, Firebase, OneSignal, Pendo, Twilio ConversationsThree alternatives
Firebase Cloud Messaging, Tencent RTC Chat, UserGuidingLlama 4 MaverickKnock, Respond.ioCrescendoChangedno first choiceOneSignal, Tencent RTC Chat, UserGuidingno first choiceagainst: SMS, TeleMessage
Three alternatives
Freshdesk, Moxo, Respond.ioQwen 3.7 FlashAppcuesIntercomChangedno first choiceno first choiceagainst: AppcuesPendo, Userpilotagainst: Facebook Messenger, Intercom, LINE, Telegram, WhatsApp Business API
Four alternatives
Chameleon, Pendo, UserGuiding, UserpilotTwo alternatives
Front, Help ScoutFour alternatives
CometChat, Product Fruits, Tencent RTC Chat, UserGuidingTwo alternatives
Intercom, KnockKimi K2Appcues, Userpilotagainst: Braze, PendoUserpilotChangedagainst: Appcues, Firebase, Intercom, OneSignalBraze, SendbirdFirebase In-App Messaging, OneSignalno first choiceagainst: Brazeagainst: EngageLab EngageSDK, Facebook Messenger, Firebase Cloud Messaging, Sendbird, Telegram, Twilio SDK, WhatsApp Business API
Two alternatives
Chameleon, IntercomTwo alternatives
Chameleon, PendoSeven alternatives
CometChat, Intercom, OneSignal, Pendo, PubNub, Stream Chat, UserpilotTwo alternatives
MirrorFly, UserGuidingFive alternatives
Intercom, Knock, OneSignal, Pendo, UserpilotGLM 4.7 FlashXIntercomIntercomHeldno first choiceFirebase In-App Messagingno first choiceagainst: Discord, Facebook Messenger, Google Messages, SMS/MMS, TeleMessage, Telegram, WhatsApp Business API, iMessage
Three alternatives
Appcues, CleverTap, UserpilotThree alternatives
Freshdesk, HubSpot Service Hub, PendoThree alternatives
MirrorFly, PubNub, SendbirdMiniMax M2.5UserpilotPendo, UserpilotChangedno first choiceOneSignalno first choiceagainst: Discord, Facebook Messenger, Snapchat, TeleMessage, Telegram
Three alternatives
Appcues, Chameleon, IntercomTwo alternatives
Chameleon, IntercomThree alternatives
Firebase, Gleap, Tencent RTC ChatFour alternatives
CleverTap, CometChat, OneSignal, RingCentral EventsGPT-6 LunaUserpilotUserlistChangedno first choiceCrispno first choiceagainst: Intercom, Telegram
Three alternatives
Appcues, Intercom, PendoThree alternatives
Appcues, Customer.io, IntercomSeven alternatives
Appcues, Braze, CleverTap, Customer.io, Intercom, MoEngage, OneSignalOne alternative
ChatwootMuse Glimmer 30BAppcues, UserpilotIntercomChangedno first choiceOneSignal, Tencent RTC Chatagainst: Ably, Pusher Channelsno first choiceagainst: LINE, Meta Messenger / Facebook Messenger, Rakuten Viber Messenger, TeleMessage, Telegram, WeChat, WhatsApp Business API
Four alternatives
Braze, Intercom, Pendo, Product FruitsTwo alternatives
Customer.io, PendoBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 14:03 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:03 | yes | 3 | 7 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:01 | yes | 13 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-01 07:54 | yes | 17 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 14:01 | yes | 23 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:07 | yes | 5 | 3 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:09 | yes | 13 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 07:52 | yes | 5 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:29 | no | 0 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:13 | yes | 21 | 21 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 11:09 | yes | 19 | 30 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:52 | yes | 9 | 20 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-01 11:59 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 10:14 | yes | 18 | 30 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 11:26 | yes | 17 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 07:47 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 10:09 | yes | 10 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-01 13:20 | yes | 19 | 2 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 10:14 | yes | 24 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 14:13 | yes | 10 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 13:32 | yes | 25 | 39 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 12:42 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 10:37 | yes | 10 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 12:42 | yes | 19 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 14:19 | yes | 15 | 265 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 10:16 | yes | 10 | 31 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-01 12:35 | yes | 4 | 15 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 14:10 | yes | 23 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 10:14 | yes | 9 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 11:53 | yes | 6 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:18 | yes | 23 | 22 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-01 07:35 | yes | 18 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 11:12 | yes | 17 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 09:09 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:17 | yes | 23 | 35 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 13:08 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 08:09 | yes | 5 | 29 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 10:32 | yes | 13 | 18 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:42 | yes | 19 | 44 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 13:39 | yes | 5 | 14 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:36 | yes | 6 | 18 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:38 | yes | 14 | 33 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 13:45 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 14:00 | no | 0 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:53 | yes | 15 | 18 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-01 08:52 | yes | 28 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 08:45 | yes | 24 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 08:38 | yes | 11 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 10:32 | yes | 23 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 09:26 | yes | 5 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:09 | yes | 9 | 39 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 09:47 | yes | 11 | 19 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 08:02 | yes | 24 | 95 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 07:25 | yes | 5 | 20 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 09:19 | yes | 2 | 12 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:33 | yes | 14 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 08:58 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 12:06 | no | 0 | 12 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 09:00 | yes | 11 | 28 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-01 13:45 | yes | 19 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 10:41 | yes | 13 | 6 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 07:31 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 11:31 | yes | 18 | 22 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:56 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 13:14 | yes | 10 | 58 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 08:05 | yes | 22 | 31 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 12:18 | yes | 21 | 42 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 09:22 | yes | 5 | 17 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:32 | yes | 2 | 14 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 08:01 | yes | 13 | 34 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-01 14:08 | yes | 9 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-01 09:41 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-01 13:14 | yes | 17 | 28 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-01 08:56 | yes | 24 | 3 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-10-01 08:24 | yes | 24 | 7 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-01 12:41 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-01 12:46 | yes | 24 | 26 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-01 10:01 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-01 09:29 | yes | 20 | 82 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-01 13:43 | yes | 24 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-01 14:11 | yes | 13 | 49 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-01 11:45 | yes | 9 | 14 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-01 08:07 | yes | 3 | 16 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-01 09:09 | yes | 12 | 23 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream read as Stream Chat
GetStream (Stream Chat) read as Stream Chat
Oracle read as Oracle Service Cloud
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Tencent RTC read as Tencent RTC Chat
Twilio read as Twilio Conversations
WhatsApp read as WhatsApp Business API
WhatsApp (Meta) read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Unresolved, counted raw
Apple iMessage
Chat-SDK
Chat21
Crescendo
Ejabberd (XMPP)
EngageLab EngageSDK
LinkedIn
Meta Messenger / Facebook Messenger
Rakuten Viber Messenger
SMS
SMS / Standard SMS-Based Messaging
SMS/MMS (Standard Texting)
Salesforce
Standard SMS/MMS/RCS
TapTalk.io
Twilio Inc.
Twilio SDK
Discontinued, still offered
No shut-down product was recommended here.