IT service management · Named, not rankedTOPdesk
TOPdesk is a service management platform for IT service management, aimed at busy service teams in mid-sized organizations · topdesk.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. TOPdesk has 8.
Why models recommend it
“consistently rated highly by mid-market teams on peer review platforms”Claude Haiku 4.5 · Direct question · alternative
“Modular ITSM and ESM solution ... Strong in European markets”Kimi K2 · Comparative question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as TOPdesk, over the 16 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 15 | 0 | View → | |
| 14 | 6 | View → | |
| 14 | 2 | View → | |
| 13 | 8 | View → | |
| 10 | 0 | View → | |
| 9 | 1 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on TOPdesk's own site, not checked by Gane.
- For
- busy service teams; mid-sized organizations
- Price stated
- Essential £51 per agent/month; Engaged £72 per agent/month; Excellent £101 per agent/month
- Starting price
- £51
- Free plan or trial
- Try a free trial today!
- Integrations
- 100 · 3000 (its own pages disagree)
- Certifications
- SOC 2, ISAE 3000, GDPR
- Customers named
- Westfalen, Fischer, Tennet, NHS Kent Community Health, Anglia Ruskin University, Landkreis Verden, District School Board of Niagara, Van Neynsel Hospital
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 16 of the 16 answers that named TOPdesk and are not a share of its labels.
Domains cited
Fifty-four of the fifty-four domain citations in answers naming TOPdesk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 2 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 179 | 10 | 2026-09-28 | ITSM | |
| Webinar or virtual event | 69 | 1 | 2026-09-22 | ||
| Case study | 52 | 0 | 2026-03-16 | ||
| Conference or event | 24 | 1 | 2026-08-27 | ||
| Report or ebook | 21 | 1 | 2026-08-03 | ITSM | |
| Comparison | 19 | 1 | 2026-07-14 | ITSM, ITAM | |
| Glossary or explainer | 19 | 1 | 2026-08-04 | ITSM, ITAM | |
| News or press | 10 | 3 | 2026-09-17 | ||
| Template or tool | 1 | 0 | 2026-03-03 |
Most recent
- 2026-09-28Context as foundation for ai in service management blog
- 2026-09-28Is your service desk actually ready for ai blog
- 2026-09-28One tool every team what it took at hww zorg blog
- 2026-09-28How ai changes your service desks day a regular tuesday upgraded blog
- 2026-09-24Topdesk unlocked 2026 recap blog
- 2026-09-22Topdesk unlocked opening keynote on demand webinar or virtual event
Events in person
- May 13, 2026 to May 14, 2026SITS UK 2026Excel, London · attended
- April 14, 2026 to April 16, 2026Zorg & ict 2026Jaarbeurs, Utrecht, Netherlands · exhibited
- January 21, 2026 to January 23, 2026Bett UK 2026London · attended
- October 23, 2025Trefdag Vlaanderen Digitaal 2025Flanders Expo, Gent · exhibited
As the event pages on topdesk.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page topdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.