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Index › GTM › Products › Zoom Contact Center › Alternatives · November 2026 Edition
One category · what the models named instead

Alternatives to Zoom Contact Center, as AI models named them

In the November 2026 Edition, 246 of the 252 answers collected in the one category where Zoom Contact Center holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
Genesys Cloud CX60
Aircall27
CloudTalk22
NICE CXone21
Nextiva Contact Center12
Five99
First choices in the 246 answers that did not name Zoom Contact Center, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Contact center platforms

Customer. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Zoom Contact Center is not its first choice or an alternative in it.
Small businessZoom Contact Center holds 3 labels here, under the 10-label cutoff, so it is unranked.

Eighty-three of the eighty-four answers did not name Zoom Contact Center; it was the first choice in zero. The first choices in those eighty-three answers, twenty-two products in all, the eight most named:

Aircall25 of 83
CloudTalk12 of 83
Nextiva Contact Center12 of 83
Call Center Studio5 of 83
Dialpad Ai Contact Center5 of 83
LiveAgent5 of 83
CallHippo4 of 83
Freshcaller4 of 83
14 more in the record.The full small business standing →
Mid-marketZoom Contact Center is #13 of 15 here at 0% of first choices, 11 labels.

Eighty of the eighty-four answers did not name Zoom Contact Center; it was the first choice in zero. The first choices in those eighty answers, nineteen products in all, the eight most named:

Genesys Cloud CX14 of 80
CloudTalk10 of 80
NICE CXone6 of 80
Five95 of 80
Talkdesk4 of 80
Freshcaller3 of 80
LiveAgent3 of 80
Aircall2 of 80
11 more in the record.The full mid-market standing →
EnterpriseZoom Contact Center holds 7 labels here, under the 10-label cutoff, so it is unranked.

Eighty-three of the eighty-four answers did not name Zoom Contact Center; it was the first choice in one. The first choices in those eighty-three answers, six products in all:

Genesys Cloud CX46 of 83
NICE CXone15 of 83
Five94 of 83
RingCentral RingCX3 of 83
Amazon Connect1 of 83
Cisco Webex Contact Center1 of 83
The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled Zoom Contact Center neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Zoom Contact Center only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Zoom Contact Center's side.

The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Zoom Contact Center was named by a model, not endorsed by anyone.

Zoom Contact Center's pageAll products