3 categories · RankedPylon
Pylon is an agentic support platform for B2B companies · usepylon.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 0 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“Choose Pylon or Plain if your customer relationships live inside shared Slack Connect or Microsoft Teams channels.”Gemini 3.5 Flash · Direct question · alternative
“If account-level B2B context and CRM-native routing is your priority, evaluate Pylon”Muse Glimmer 30B · Direct question · alternative
“Pylon is a newer entrant specifically built for B2B support workflows”Qwen 3.7 Flash · Direct question · alternative
“Best for B2B companies that want deeply integrated AI support”Muse Glimmer 30B · Paraphrase question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Pylon, over the 36 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 19 | 1 | View → | |
| 16 | 6 | View → | |
| 12 | 8 | View → | |
| 11 | 2 | View → | |
| 9 | 2 | View → | |
| 9 | 1 | View → | |
| 9 | 0 | View → | |
| 8 | 4 | View → | |
| 8 | 0 | View → | |
| 7 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Pylon's own site, not checked by Gane.
- For
- B2B companies
- Certifications
- SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA
- Customers named
- Cognition
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 36 of the 36 answers that named Pylon and are not a share of its labels.
Domains cited
Eighty of the ninety-nine domain citations in answers naming Pylon came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 2 | 1 | 0 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 382 | undated | |||
| Podcast or video | 28 | undated | |||
| Case study | 25 | undated | |||
| Comparison | 22 | undated | |||
| Conference or event | 19 | undated | |||
| Glossary or explainer | 7 | undated | |||
| Report or ebook | 6 | 0 | 2026-01-16 | ||
| Webinar or virtual event | 2 | undated | |||
| Template or tool | 1 | undated |
Most recent
- 2026-01-16Notebooks | Pylon report or ebook
How it is countedHide how it is counted
Every page usepylon.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.