Tidio vs Intercom
Zero of fourteen models named Tidio first on the direct prompt; four named Intercom. Both were named by all fourteen models and Tidio carries 40 labels and Intercom 56, so the shares are not directly comparable.
founded 2013. Named in seven categories this edition.
United States, founded 2011. Named in fourteen categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the conversational marketing platforms page.
By framing
TidioFirst choices, of fourteen modelsIntercom
Across every category in the November 2026 Edition, Tidio and Intercom were named in the same answer ninety-one times, of the 253 answers naming Tidio and the 462 naming Intercom. In those answers Intercom took the first choice nine times and Tidio twenty-one.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | | ||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | | |
Tidio Intercom first choice named as an alternative argued againstblank: not namedEach cell is one answer, Tidio on the left and Intercom on the right.The direct prompt
Intercom first, Tidio an alternative
4 of 14 modelsTidio was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
8 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Intercom2%#5 of 9Tidio0%#– of 9What the models said about Tidio
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“Reasonable for small businesses and basic chat, but be cautious if you expect complex B2B qualification” Perplexity Sonar · negative prompt · soft negative
“Very budget-friendly, but more SMB/e-commerce focused. May lack B2B lead routing depth.” Kimi K2 · direct prompt · soft negative
“Budget-friendly alternatives ... though with fewer advanced B2B pipeline features.” GLM 4.7 FlashX · paraphrase prompt · soft negative
“Best Overall for Small Businesses: Tidio - Has the most comprehensive free plan and affordable paid option at $24/month” GLM 4.7 FlashX · budget prompt · first choice
“For most small businesses with limited budgets, Tidio offers the best balance of features and affordability.” Kimi K2 · budget prompt · first choice
“Tidio stands out as the best conversational marketing platform for companies with a limited budget.” Grok 4.20 · budget prompt · first choice
What the models said about Intercom
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Avoid enterprise-level platforms like Intercom or Drift (now owned by Salesloft), which get expensive quickly” Gemini 3.5 Flash · budget prompt · hard negative
“Intercom (pricing opacity + support issues)” Kimi K2 · negative prompt · hard negative
“I recommend Intercom (now with its AI agent called Fin) as the top website chat solution for converting visitors into pipeline.” Grok 4.20 · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.