IT service management · RankedDesk365
Desk365 is a help desk product for IT service management, with IT asset management, HR case management and customer support use cases · desk365.io ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%.
No model named it for this buyer.
Why models recommend it
“If you need the absolute lowest cost, Zendesk ITSM or Desk365 may be better fits.”Mistral Small · Budget-constrained question · alternative
“Want AI included without extra metering and Microsoft Teams integration”Grok 4.20 · Paraphrase question · alternative
“Over 10 users needing full ITIL: Desk365 or HaloITSM”MiniMax M2.5 · Budget-constrained question · alternative
“Your team already uses Microsoft Teams | Desk365”DeepSeek V4 Flash · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Desk365, over the 24 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 23 | 15 | View → | |
| 20 | 8 | View → | |
| 17 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 7 | 1 | View → | |
| 7 | 0 | View → | |
| 6 | 0 | View → | |
| 3 | 2 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Desk365's own site, not checked by Gane.
- For
- teams of all sizes
- Price stated
- The most popular plan is $22/agent/month
- Starting price
- 22
- Free plan or trial
- 21 Days Free trial, no card needed
- Certifications
- SOC 2 Type II, GDPR, HIPAA
- Hosting
- US, EU
- Customers named
- Gapcloud, Christopher Consultants, Ltd., Sensortechnologies, CSG, Community Medical Center, ComSet AG, Concurrent, CCKeys
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 24 of the 24 answers that named Desk365 and are not a share of its labels.
Domains cited
Seventy-two of the ninety-six domain citations in answers naming Desk365 came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 220 | 30 | 2026-09-25 | ||
| Glossary or explainer | 42 | 0 | 2026-03-02 | ||
| Comparison | 41 | 3 | 2026-09-21 | ||
| Case study | 15 | undated | |||
| Report or ebook | 2 | undated | |||
| Template or tool | 2 | 1 | 2026-09-18 |
Most recent
- 2026-09-25Humans of support alex harding blog
- 2026-09-25Customer service skills blog
- 2026-09-245 lessons to hit sla targets every month blog
- 2026-09-23State of it helpdesks blog
- 2026-09-21Conversational ai vs chatbots comparison
- 2026-09-18Humans of support paul brandvold blog
How it is countedHide how it is counted
Every page desk365.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.