Remote support and remote access · November 2026 Edition
Zoho Assist vs ConnectWise ScreenConnect
Three of fourteen models named Zoho Assist first on the direct prompt; three named ConnectWise ScreenConnect. Both were named by all fourteen models and Zoho Assist carries 53 labels and ConnectWise ScreenConnect 38, so the shares are not directly comparable.
Named in two categories this edition.
Named in four categories this edition.
First-choice share27%6%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%34%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#4A position in a field of 12; printed, not drawn.
Labels5338A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zoho Assist reading right to left. Rank and label count are printed, not drawn.Splashtop Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs Zoho Assist · Splashtop Remote Support vs ConnectWise ScreenConnect · Zoho Assist vs RustDesk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zoho AssistFirst choices, of fourteen modelsConnectWise ScreenConnect
Direct33
Paraphrase201 against ConnectWise ScreenConnect
Comparative20
Budget-constrained80
Scale-constrained00
Negative004 against Zoho Assist · 11 against ConnectWise ScreenConnect
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Zoho Assist and ConnectWise ScreenConnect were named in the same answer fifty-seven times, of the 139 answers naming Zoho Assist and the 134 naming ConnectWise ScreenConnect. In those answers ConnectWise ScreenConnect took the first choice two times and Zoho Assist twelve.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Zoho Assist and ConnectWise ScreenConnect stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | | |
Zoho Assist ConnectWise ScreenConnect first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho Assist on the left and ConnectWise ScreenConnect on the right.The direct prompt
The plain question, one answer per model, grouped by where Zoho Assist and ConnectWise ScreenConnect stood in it.
Zoho Assist first, ConnectWise ScreenConnect an alternative
3 of 14 modelsConnectWise ScreenConnect was named in the answer but not as the choice, or not at all.Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
ConnectWise ScreenConnect first, Zoho Assist an alternative
3 of 14 modelsZoho Assist was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by twenty-five points.
Zoho Assist28%#1 of 12ConnectWise ScreenConnect4%#7 of 12Mid-marketThe figures above
Zoho Assist leads by twenty points.
Zoho Assist27%#2 of 12ConnectWise ScreenConnect6%#4 of 12Enterprise
The order flips: ConnectWise ScreenConnect leads at enterprise.
ConnectWise ScreenConnect4%#7 of 11Zoho Assist2%#8 of 11What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“tools that are considered risky or have been targeted by attackers include: ... Zoho Assist” Llama 4 Maverick · negative prompt · hard negative
“Any legitimate tool can be abused—including ... Zoho Assist, RustDesk, Splashtop” Perplexity Sonar · negative prompt · soft negative
“Scammers commonly use legitimate tools like ... Zoho Assist ... to gain access.” GPT-5.4 mini · negative prompt · soft negative
“If you value a balanced feature set with strong integrations and browser-based admin console: Start with Zoho Assist.” GLM 4.7 FlashX · paraphrase prompt · first choice
“I would recommend Zoho Assist as the primary choice due to its excellent balance of features, pricing, security” MiniMax M2.5 · paraphrase prompt · first choice
“The best remote support tool for a company with a limited budget is Zoho Assist, which starts at $10/technician/mo” Llama 4 Maverick · budget prompt · first choice
What the models said about ConnectWise ScreenConnect
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“tools that are considered risky or have been targeted by attackers include: ... ScreenConnect (ConnectWise)” Llama 4 Maverick · negative prompt · hard negative
“the top-ranked option is ConnectWise Control (by ConnectWise) — but the right pick depends on your budget and company size” Muse Glimmer 30B · direct prompt · first choice
“Choose ConnectWise ScreenConnect if you want the overall most responsive, flexible tool for core IT/sysadmin support.” Gemini 3.5 Flash · direct prompt · first choice
“Best Overall: ConnectWise ScreenConnect” Kimi K2 · direct prompt · first choice
Also compared
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs ConnectWise ScreenConnectZoho Assist vs RustDeskZoho Assist vs TeamViewerZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportRustDesk vs ConnectWise ScreenConnectConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs NinjaOne RemoteConnectWise ScreenConnect vs Chrome Remote DesktopConnectWise ScreenConnect vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.