Customer support and helpdesk · Named, not rankedZammad
Zammad is helpdesk software for managing customer support requests across channels such as email and chat · zammad.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Zammad has 5.
Why models recommend it
“Zammad is available free to download from GitHub as an open-source helpdesk option”Claude Haiku 4.5 · Budget-constrained question · alternative
“Best 100% Free / Self-Hosted Option: Zammad or osTicket”Gemini 3.5 Flash · Budget-constrained question · alternative
What gives them pause
“Purely free tools (e.g., basic Help Scout or open-source like Zammad) may lack depth for B2B scale”Grok 4.20 · Paraphrase question · warning
“Avoid platforms with known security vulnerabilities (Zammad, older Frappe Helpdesk versions)”GLM 4.7 FlashX · Negative question · warning
Also on the shortlist
The products named in the same answers as Zammad, over the 8 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 7 | 1 | View → | |
| 6 | 1 | View → | |
| 4 | 1 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 1 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 2 | 1 | View → | |
| 2 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zammad's own site, not checked by Gane.
- For
- teams of all sizes; from customer service to IT support and internal operations
- Price stated
- Starter v2 7€ per agent / month (annually) or 9€ per agent / month (monthly); Professional v2 16€ or 18€; Plus v2 25€ or 27€; self-hosted Business 2 999€; Enterprise 5 999€; Corporation 9 999€
- Starting price
- 7
- Free plan or trial
- Try Zammad free for 30 days
- Certifications
- GDPR, ISO 27001
- Hosting
- Germany, German data centers
- Customers named
- DE'LONGHI, move mobility, Amnesty International, De Longhi
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 5 of the 8 answers that named Zammad and are not a share of its labels.
Domains cited
Nineteen of the nineteen domain citations in answers naming Zammad came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 151 | 6 | 2026-08-31 | ||
| Case study | 34 | undated | |||
| Conference or event | 16 | 0 | 2021-03-29 | ||
| News or press | 12 | 0 | 2026-06-18 | ||
| Comparison | 9 | 0 | 2024-06-10 | ||
| Report or ebook | 1 | undated | |||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | 0 | 2023-06-05 |
Most recent
- 2026-08-31How uganda christian university builds digital infrastructure with open source blog
- 2026-08-31Category:interviews blog
- 2026-08-17Open source in the public sector best practices from germany to france blog
- 2026-08-17Category:open source blog
- 2026-07-20Bozo zammad support and tester blog
- 2026-07-20Category:behind the scenes blog
How it is countedHide how it is counted
Every page zammad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.