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Index › GTM › Products › Frappe Helpdesk · November 2026 Edition

Customer support and helpdesk · Named, not ranked

Frappe Helpdesk

–Too few to rank

1/14Models named it

1First choices

2Warnings

November 2026 Edition · all company sizes counted.

Ranked inCustomer support and helpdesk #11 mid-market

What AI models recommend

Named, too few times to rank.

A product needs 10 labels in a category before a share is stated. Frappe Helpdesk has 2.

Why models recommend it

“Use osTicket, Open HelpDesk, Frappe Helpdesk, or Chatwoot (self‑hosted).”GLM 4.7 FlashX · Budget-constrained question · first choice

What gives them pause

“Avoid platforms with known security vulnerabilities (Zammad, older Frappe Helpdesk versions)”GLM 4.7 FlashX · Negative question · warning

Also on the shortlist

The products named in the same answers as Frappe Helpdesk, over the 3 answers that named it, and how often each was the first choice instead.

Product	Named together	Picked instead
Zendesk Support Suite	3	0	View →
Help Scout	2	1	View →
HelpDesk by LiveChat	2	1	View →
Freshdesk	2	0	View →
Gladly	2	0	View →
Gorgias	2	0	View →
Zammad	2	0	View →
Chatwoot	1	0	View →
Desk365	1	0	View →
HappyFox	1	0	View →

A side-by-side page exists where both products are among a category's top eight.

How this is measured

Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.

Gane sells AI visibility software. No company can pay to change a result.

Read the method →

Sources returned with these answers

The sites and pages the answers that named Frappe Helpdesk came back with. A fact about retrieval, not a cause of the answer.

Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 3 of the 3 answers that named Frappe Helpdesk and are not a share of its labels.

Domains cited

alium.io2

capterra.com2

dev.to2

github.com2

helpcrunch.com2

helpdesk.com2

softwareadvice.com2

cofes.com1

crisp.chat1

cxtoday.com1

No domain is on file for Frappe Helpdesk, so its own site is not marked.

Pages cited

alium.io/research/top-complaints-helpdesk-platforms2

dev.to/sorrelthorncroft/three-authorisation-holes-in-one-helpdesk-stack-what-cve-2026-11192

helpcrunch.com/blog/help-desk-software-for-small-business2

capterra.com/help-desk-software1

capterra.com/p/124981/Freshdesk/reviews1

cofes.com/best-helpdesk-ticketing-system-software1

crisp.chat/en/blog/best-9-helpdesk-ticketing-system1

cxtoday.com/avoiding-the-top-self-service-pitfalls-to-deliver-an-exceptional-customer-expe1

Pages are listed as the models cited them.

By model

How each model answered on Frappe Helpdesk across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

Model	First choice	Warning	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.20	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	1	1	2
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0