2 categories · Named, not rankedGladly
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Gladly has 7.
Why models recommend it
“Gladly scores very high in midmarket reviews”Grok 4.20 · Paraphrase question · alternative
“*Gorgias* or *Gladly*”Gemini 3.5 Flash · Negative question · alternative
What gives them pause
“agent interface frustrations, immature AI, limited reporting, workflow complexity, and renewal pricing shocks”Grok 4.20 · Negative question · warning
“Clunky or dated agent interfaces (especially Zendesk, Gorgias, Salesforce Service Cloud, Gladly)”Mistral Small · Negative question · warning
“Zendesk, Gorgias, Salesforce Service Cloud, Gladly — draw a consistent set of complaints”Muse Glimmer 30B · Negative question · warning
“Limited integration options, billing model bites at renewal”GLM 4.7 FlashX · Negative question · warning
Also on the shortlist
The products named in the same answers as Gladly, over the 17 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 14 | 3 | View → | |
| 13 | 2 | View → | |
| 13 | 1 | View → | |
| 8 | 0 | View → | |
| 7 | 1 | View → | |
| 6 | 2 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 5 | 1 | View → | |
| 4 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Gladly's own site, not checked by Gane.
- For
- top brands
- Certifications
- PCI DSS
- Customers named
- MaryRuth’s, Rothy’s, KÜHL, Condé Nast, Deckers Brands, Crate & Barrel, Breeze Airways, BSN Sports
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 17 of the 17 answers that named Gladly and are not a share of its labels.
Domains cited
Sixty-two of the sixty-six domain citations in answers naming Gladly came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 488 | undated | SEO, Knowledge base | ||
| Webinar or virtual event | 73 | undated | |||
| Glossary or explainer | 58 | undated | |||
| Comparison | 29 | undated | |||
| Podcast or video | 21 | undated | |||
| Case study | 20 | undated | |||
| Template or tool | 9 | undated | |||
| Conference or event | 1 | undated | |||
| Report or ebook | 1 | undated |
How it is countedHide how it is counted
Every page gladly.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.