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Index › GTM › Products › VICIdial · November 2026 Edition

3 categories · Named, not ranked

VICIdial

–Too few to rank

6/14Models named it

0First choices

4Warnings

November 2026 Edition · all company sizes counted.

Ranked inContact center platforms #38 mid-market Contact center quality assurance #62 Sales dialers and calling #70

What AI models recommend

Named, too few times to rank.

A product needs 10 labels in a category before a share is stated. VICIdial has 4.

Why models recommend it

“Best value: VICIdial (self-hosted) – virtually free at scale”GLM 4.7 FlashX · Budget-constrained question · alternative

“VICIdial is a robust open-source platform for call center operations”Muse Glimmer 30B · Budget-constrained question · alternative

What gives them pause

“Catch: It has an outdated user interface and requires significant technical knowledge to install and configure”Gemini 3.5 Flash · Budget-constrained question · warning

Also on the shortlist

The products named in the same answers as VICIdial, over the 7 answers that named it, and how often each was the first choice instead.

Product	Named together	Picked instead
CloudTalk	5	0	View →
Aircall	4	0	View →
Nextiva Contact Center	4	0	View →
Freshdesk Contact Center	3	2	View →
RingCentral Events	3	0	View →
LiveAgent	2	1	View →
Asterisk	2	0	View →
Bitrix24	2	0	View →
Five9	2	0	View →
JustCall	2	0	View →

A side-by-side page exists where both products are among a category's top eight.

How this is measured

Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.

Gane sells AI visibility software. No company can pay to change a result.

Read the method →

Sources returned with these answers

The sites and pages the answers that named VICIdial came back with. A fact about retrieval, not a cause of the answer.

Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 7 of the 7 answers that named VICIdial and are not a share of its labels.

Domains cited

nextiva.com4

softwareadvice.com4

cloudtalk.io3

dialpad.com3

callcenterstudio.com2

capterra.com2

financesonline.com2

forbes.com2

github.com2

huggingface.co2

No domain is on file for VICIdial, so its own site is not marked.

Pages cited

nextiva.com/blog/small-business-contact-center-software.html3

softwareadvice.com/contact-center/small-business3

callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-2

dialpad.com/blog/contact-center-software2

forbes.com/advisor/business/software/best-call-center-software2

mightycall.com/blog/call-center-solutions-for-small-business2

accio.com/biz-cheap/affordable-qa-software-for-call-centers1

alexberman.com/sales-dialer-tools1

Pages are listed as the models cited them.

By model

How each model answered on VICIdial across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

Model	Alternative	Mention	Warning	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	0	0	0	0
Grok 4.20	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	0	0
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	1	0	1
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	0	0	0	0
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	1	0	0	1