Customer feedback and surveys · Named, not rankedRetently
Retently is a customer experience platform for ecommerce and retail brands, used to run NPS and CSAT surveys and collect customer feedback · retently.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Retently has 8.
Why models recommend it
“Retently and CustomerGauge are the top choices if you need deep B2B-specific features”Mistral Small · Paraphrase question · first choice
“I'd recommend starting with Retently or SurveySparrow for the best balance of features, cost, and ease of use”Claude Haiku 4.5 · Paraphrase question · alternative
“Retently is built to run always-on NPS, CSAT, and CES programs”Claude Haiku 4.5 · Direct question · alternative
“Best for Value, Ease of Use & CRM Integration: Retently”Gemini 3.5 Flash · Paraphrase question · alternative
What gives them pause
“lower adoption and mixed reviews, with some users criticizing their features or support”Mistral Small · Negative question · warning
Also on the shortlist
The products named in the same answers as Retently, over the 14 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 9 | 2 | View → | |
| 7 | 3 | View → | |
| 6 | 1 | View → | |
| 5 | 1 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → | |
| 4 | 1 | View → | |
| 4 | 1 | View → | |
| 4 | 0 | View → | |
| 3 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Retently's own site, not checked by Gane.
- For
- ecommerce and retail brands
- Price stated
- Ecommerce Basic $99 per month; Ecommerce Pro $299 per month
- Starting price
- 99
- Free plan or trial
- Free Trial
- Integrations
- 20 · 15 · 6 (its own pages disagree)
- Certifications
- ISO 27001, SOC 2, PCI DSS
- Hosting
- EU regions
- Customers named
- PSD Underwear, Epic Gardening, SpearmintLOVE, Mabel's Labels, Jones Road Beauty, Bouclair, PSD, PensionBee
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 11 of the 14 answers that named Retently and are not a share of its labels.
Domains cited
Twenty-eight of the thirty-three domain citations in answers naming Retently came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 156 | 15 | 2026-09-24 | SEO | |
| Comparison | 25 | 2 | 2026-08-06 | ||
| Case study | 18 | undated | |||
| Webinar or virtual event | 13 | undated | |||
| Report or ebook | 8 | undated | |||
| Conference or event | 3 | undated | |||
| Template or tool | 3 | undated | |||
| Glossary or explainer | 2 | undated |
Most recent
- 2026-09-24Property owner retention blog
- 2026-09-23Maintenance satisfaction survey blog
- 2026-09-22Hoa survey questions blog
- 2026-09-21Tenant retention blog
- 2026-09-17Get property management clients blog
- 2026-08-20Vendor nps blog
How it is countedHide how it is counted
Every page retently.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.