Remote support and remote access · November 2026 Edition
Splashtop Remote Support vs Zoho Assist
Five of fourteen models named Splashtop Remote Support first on the direct prompt; three named Zoho Assist. Both were named by all fourteen models and Splashtop Remote Support carries 59 labels and Zoho Assist 53, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
First-choice share35%27%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%8%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 12; printed, not drawn.
Labels5953A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Splashtop Remote Support reading right to left. Rank and label count are printed, not drawn.Splashtop Remote Support vs RustDesk · Splashtop Remote Support vs ConnectWise ScreenConnect · Splashtop Remote Support vs TeamViewer
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Splashtop Remote SupportFirst choices, of fourteen modelsZoho Assist
Direct53
Paraphrase82
Comparative42
Budget-constrained38
Scale-constrained10
Negative105 against Splashtop Remote Support · 4 against Zoho Assist
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Splashtop Remote Support and Zoho Assist were named in the same answer 109 times, of the 172 answers naming Splashtop Remote Support and the 139 naming Zoho Assist. In those answers Zoho Assist took the first choice twenty-two times and Splashtop Remote Support thirty-one.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Splashtop Remote Support and Zoho Assist stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Splashtop Remote Support Zoho Assist first choice named as an alternative argued againstblank: not namedEach cell is one answer, Splashtop Remote Support on the left and Zoho Assist on the right.The direct prompt
The plain question, one answer per model, grouped by where Splashtop Remote Support and Zoho Assist stood in it.
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
Splashtop Remote Support first, Zoho Assist an alternative
4 of 14 modelsZoho Assist was named in the answer but not as the choice, or not at all.Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Zoho Assist first, Splashtop Remote Support an alternative
2 of 14 modelsSplashtop Remote Support was named in the answer but not as the choice, or not at all.Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by four points.
Zoho Assist28%#1 of 12Splashtop Remote Support25%#2 of 12Mid-marketThe figures above
The order flips: Splashtop Remote Support leads at mid-market.
Splashtop Remote Support35%#1 of 12Zoho Assist27%#2 of 12Enterprise
Splashtop Remote Support leads by twenty-two points.
Splashtop Remote Support24%#2 of 11Zoho Assist2%#8 of 11What the models said about Splashtop Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“The FBI and partner agencies have specifically warned about several of these tools being misused.” GPT-6 Luna · negative prompt · soft negative
“Scammers commonly use legitimate tools like ... Splashtop ... to gain access.” GPT-5.4 mini · negative prompt · soft negative
“Any legitimate tool can be abused—including ... Splashtop, and RMM products” Perplexity Sonar · negative prompt · soft negative
“An MSP managing 100+ devices | Splashtop Business or ConnectWise Automate | Best balance of scalability, unattended access, and automation.” Qwen 3.7 Flash · comparative prompt · first choice
“Best Overall Value (Internal IT): Splashtop Business ... Start with Splashtop if you need to manage a standard office environment” Qwen 3.7 Flash · budget prompt · first choice
“If you want a single starting point for a typical mid-sized B2B with 250-999 users: Splashtop Remote Access Pro for cost/performance” Muse Glimmer 30B · paraphrase prompt · first choice
What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“tools that are considered risky or have been targeted by attackers include: ... Zoho Assist” Llama 4 Maverick · negative prompt · hard negative
“Any legitimate tool can be abused—including ... Zoho Assist, RustDesk, Splashtop” Perplexity Sonar · negative prompt · soft negative
“Scammers commonly use legitimate tools like ... Zoho Assist ... to gain access.” GPT-5.4 mini · negative prompt · soft negative
“If you value a balanced feature set with strong integrations and browser-based admin console: Start with Zoho Assist.” GLM 4.7 FlashX · paraphrase prompt · first choice
“I would recommend Zoho Assist as the primary choice due to its excellent balance of features, pricing, security” MiniMax M2.5 · paraphrase prompt · first choice
“The best remote support tool for a company with a limited budget is Zoho Assist, which starts at $10/technician/mo” Llama 4 Maverick · budget prompt · first choice
Also compared
Splashtop Remote Support vs RustDeskSplashtop Remote Support vs ConnectWise ScreenConnectSplashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOne RemoteSplashtop Remote Support vs Chrome Remote DesktopSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs RustDeskZoho Assist vs ConnectWise ScreenConnectZoho Assist vs TeamViewerZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.