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Remote support and remote access · November 2026 Edition
ConnectWise ScreenConnect vs BeyondTrust Remote Support
Three of fourteen models named ConnectWise ScreenConnect first on the direct prompt; one named BeyondTrust Remote Support. ConnectWise ScreenConnect was named by fourteen of the fourteen models and BeyondTrust Remote Support by thirteen and ConnectWise ScreenConnect carries 38 labels and BeyondTrust Remote Support 27, so the shares are not directly comparable.
Named in four categories this edition.
Named in four categories this edition.
First-choice share6%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate34%15%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#8A position in a field of 12; printed, not drawn.
Labels3827A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, ConnectWise ScreenConnect reading right to left. Rank and label count are printed, not drawn.Splashtop Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs ConnectWise ScreenConnect · Splashtop Remote Support vs BeyondTrust Remote Support · Zoho Assist vs ConnectWise ScreenConnect
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ConnectWise ScreenConnectFirst choices, of fourteen modelsBeyondTrust Remote Support
Direct31
Paraphrase001 against ConnectWise ScreenConnect
Comparative00
Budget-constrained00
Scale-constrained001 against BeyondTrust Remote Support
Negative0011 against ConnectWise ScreenConnect · 3 against BeyondTrust Remote Support
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, ConnectWise ScreenConnect and BeyondTrust Remote Support were named in the same answer sixty-six times, of the 134 answers naming ConnectWise ScreenConnect and the 99 naming BeyondTrust Remote Support. In those answers BeyondTrust Remote Support took the first choice sixteen times and ConnectWise ScreenConnect three.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where ConnectWise ScreenConnect and BeyondTrust Remote Support stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | ||||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | ||||||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | |
ConnectWise ScreenConnect BeyondTrust Remote Support first choice named as an alternative argued againstblank: not namedEach cell is one answer, ConnectWise ScreenConnect on the left and BeyondTrust Remote Support on the right.The direct prompt
The plain question, one answer per model, grouped by where ConnectWise ScreenConnect and BeyondTrust Remote Support stood in it.
ConnectWise ScreenConnect first, BeyondTrust Remote Support an alternative
3 of 14 modelsBeyondTrust Remote Support was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
BeyondTrust Remote Support first, ConnectWise ScreenConnect not the choice
1 of 14 modelsConnectWise ScreenConnect was named in the answer but not as the choice, or not at all.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
ConnectWise ScreenConnect leads by four points.
ConnectWise ScreenConnect4%#7 of 12BeyondTrust Remote Support0%#10 of 12Mid-marketThe figures above
ConnectWise ScreenConnect leads by four points.
ConnectWise ScreenConnect6%#4 of 12BeyondTrust Remote Support2%#8 of 12Enterprise
The order flips: BeyondTrust Remote Support leads at enterprise.
BeyondTrust Remote Support27%#1 of 11ConnectWise ScreenConnect4%#7 of 11What the models said about ConnectWise ScreenConnect
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“tools that are considered risky or have been targeted by attackers include: ... ScreenConnect (ConnectWise)” Llama 4 Maverick · negative prompt · hard negative
“the top-ranked option is ConnectWise Control (by ConnectWise) — but the right pick depends on your budget and company size” Muse Glimmer 30B · direct prompt · first choice
“Choose ConnectWise ScreenConnect if you want the overall most responsive, flexible tool for core IT/sysadmin support.” Gemini 3.5 Flash · direct prompt · first choice
“Best Overall: ConnectWise ScreenConnect” Kimi K2 · direct prompt · first choice
What the models said about BeyondTrust Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“BeyondTrust's Remote Support vulnerability was also noted in December 2024” Muse Glimmer 30B · negative prompt · hard negative
“Critical code injection vulnerability ... actively exploited” Kimi K2 · negative prompt · hard negative
“Best overall for mid-market B2B: BeyondTrust Remote Support” GPT-5.4 mini · direct prompt · first choice
“Enterprise-grade security and auditing, least-privilege enforcement, excellent compliance features — but pricey and more complex to deploy” DeepSeek V4 Flash · comparative prompt · alternative
“Choose BeyondTrust if your B2B customers require rigorous security compliance, session auditing, and privileged access isolation.” Gemini 3.5 Flash · direct prompt · alternative
Also compared
Splashtop Remote Support vs ConnectWise ScreenConnectSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs ConnectWise ScreenConnectZoho Assist vs BeyondTrust Remote SupportRustDesk vs ConnectWise ScreenConnectRustDesk vs BeyondTrust Remote SupportConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs NinjaOne RemoteConnectWise ScreenConnect vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportNinjaOne Remote vs BeyondTrust Remote SupportChrome Remote Desktop vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.