Customer support and helpdesk · Named, not rankedSolarWinds Service Desk
SolarWinds Service Desk is an IT service management product from SolarWinds · solarwinds.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. SolarWinds Service Desk has 1.
Why models recommend it
No positive label carried a quote.
What gives them pause
“high setup effort and a per-technician pricing model that can become expensive”Mistral Small · Negative question · warning
Also on the shortlist
The products named in the same answers as SolarWinds Service Desk, over the 1 answer that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 1 | 1 | View → | |
| 1 | 1 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 1 of the 1 answers that named SolarWinds Service Desk and are not a share of its labels.
Domains cited
Five of the five domain citations in answers naming SolarWinds Service Desk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,197 | 8 | 2026-09-21 | ||
| News or press | 320 | 0 | 2026-04-15 | ||
| Podcast or video | 225 | undated | |||
| Report or ebook | 164 | undated | |||
| Comparison | 71 | undated | |||
| Case study | 51 | undated | |||
| Conference or event | 46 | undated | |||
| Glossary or explainer | 46 | 0 | 2026-03-26 | ||
| Webinar or virtual event | 8 | 2 | 2026-09-07 | ||
| Template or tool | 8 | 0 | 2020-10-07 |
Most recent
- 2026-09-21Enterprise service management is for more than it hr facilities and finance use cases blog
- 2026-09-15Red cards comeback wins and the unsung defense keeping modern business online blog
- 2026-09-15September 15 solarwinds service desk release blog
- 2026-09-095 findings from the 2026 state of itsm report for service desk leaders blog
- 2026-09-09Sap hana architecture explained blog
- 2026-09-07September database webinars webinar or virtual event
How it is countedHide how it is counted
Every page solarwinds.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.