2 categories · Named, not rankedKayako
Kayako is customer support and helpdesk software that includes live chat for handling customer conversations · kayako.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Kayako has 5.
Why models recommend it
“Kayako focuses on "autonomous resolution" rather than just deflection.”Qwen 3.7 Flash · Direct question · alternative
What gives them pause
“users have reported steep price increases alongside stagnant feature development and unhelpful support”Gemini 3.5 Flash · Negative question · warning
“uses a sales-led model and charges per resolution, which can lead to unpredictable costs”Mistral Small · Negative question · warning
“Historically had reliability issues and a smaller ecosystem of integrations.”MiniMax M2.5 · Negative question · warning
Also on the shortlist
The products named in the same answers as Kayako, over the 11 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 10 | 1 | View → | |
| 8 | 1 | View → | |
| 8 | 0 | View → | |
| 6 | 3 | View → | |
| 6 | 0 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 2 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Kayako's own site, not checked by Gane.
- For
- Support leaders; support professionals at leading companies
- Price stated
- Pricing
- Starting price
- $1
- Integrations
- 8
- Certifications
- SOC 2 Type II, GDPR, SSAE 16, SOC 1, SOC 3, PCI DSS, ISO 27001, ISO 27017
- Customers named
- Trilogy, Aurea, Khoros, IgniteTech, Contently
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 9 of the 11 answers that named Kayako and are not a share of its labels.
Domains cited
Thirty-one of the thirty-one domain citations in answers naming Kayako came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 452 | 39 | 2026-09-13 | Knowledge base, CRM | |
| Comparison | 58 | 4 | 2026-07-21 | ||
| Template or tool | 15 | 12 | 2026-08-16 | ||
| Glossary or explainer | 12 | 2 | 2026-07-09 | Knowledge base | |
| Case study | 6 | 0 | 2026-05-10 | ||
| Webinar or virtual event | 6 | 0 | 2026-03-06 | ||
| Report or ebook | 3 | 0 | 2026-03-03 | ||
| Conference or event | 2 | 0 | 2026-01-27 | ||
| Podcast or video | 1 | 0 | 2026-03-12 | ||
| News or press | 1 | 0 | 2026-03-05 |
Most recent
- 2026-09-13Top revenue intelligence platforms b2b sales blog
- 2026-09-13Modern cold calling techniques b2b sales blog
- 2026-09-12Best crm small b2b sales pipeline blog
- 2026-09-12B2b sales copywriting subject lines blog
- 2026-09-12Best sales intelligence tools b2b contact data blog
- 2026-08-30Tech sales blog
How it is countedHide how it is counted
Every page kayako.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.