2 categories · RankedMedallia
Medallia is an experience management software platform for enterprises · medallia.com ↗
Why models recommend it
“Focus on existing customers and experience improvement rather than general-market audience discovery.”Perplexity Sonar · Comparative question · alternative
“Customer experience (CX) feedback aggregation, sentiment analysis, and insight repositories”Grok 4.20 · Comparative question · alternative
“Best for: Customer experience (CX) feedback management”GLM 4.7 FlashX · Comparative question · alternative
“Medallia - Best for enterprise omnichannel signal capture”Llama 4 Maverick · Paraphrase question · alternative
What gives them pause
“enterprise-oriented, more expensive (thousands/month), and geared toward consumer/B2C”Grok 4.20 · Paraphrase question · warning
“High-end/Enterprise (High Complexity): Gainsight, Medallia.”Qwen 3.7 Flash · Scale-constrained question · warning
Also on the shortlist
The products named in the same answers as Medallia, over the 30 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 25 | 4 | View → | |
| 16 | 3 | View → | |
| 14 | 1 | View → | |
| 13 | 0 | View → | |
| 12 | 0 | View → | |
| 9 | 2 | View → | |
| 9 | 0 | View → | |
| 7 | 1 | View → | |
| 7 | 0 | View → | |
| 7 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Medallia's own site, not checked by Gane.
- For
- enterprises
- Price stated
- flexible pricing
- Certifications
- CSA STAR, APEC CBPR, APEC PRP, CCPA, FedRAMP, GDPR, HIPAA, HITRUST
- Customers named
- Volvo Cars, Pacific Life, Airbnb, 3M, Johnson & Johnson, Best Western, H&R Block, J&J
- Headquarters
- Palo Alto, United States
- Founded
- 2001
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 24 of the 30 answers that named Medallia and are not a share of its labels.
Domains cited
Eighty-six of the eighty-six domain citations in answers naming Medallia came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 450 | undated | |||
| Glossary or explainer | 373 | undated | |||
| Blog | 189 | undated | |||
| Case study | 107 | undated | |||
| Report or ebook | 43 | undated | |||
| Conference or event | 29 | undated | |||
| Webinar or virtual event | 7 | undated | |||
| Comparison | 7 | undated | |||
| Template or tool | 2 | undated |
Events in person
- October 21, 2026Medallia World Tour Washington, D.C.The National Press Club, Washington, D.C. · hosts
- February 9, 2027 to February 11, 2027Explore Experience '27Las Vegas · takes part
As the event pages on medallia.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page medallia.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.