Zoho CRM vs Freshsales
Zero of fourteen models named Zoho CRM first on the direct prompt; zero named Freshsales. Zoho CRM was named by twelve of the fourteen models and Freshsales by seven and Zoho CRM carries 20 labels and Freshsales 11, so the shares are not directly comparable.
Named in eleven categories this edition.
By Freshworks, San Mateo. Named in seven categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the lead routing and management page.
By framing
Zoho CRMFirst choices, of fourteen modelsFreshsales
Across every category in the November 2026 Edition, Zoho CRM and Freshsales were named in the same answer 120 times, of the 395 answers naming Zoho CRM and the 162 naming Freshsales. In those answers Freshsales took the first choice four times and Zoho CRM thirteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | |||||
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | ||||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | |||||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | ||||||
| Kimi K2 | | |||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | |
Zoho CRM Freshsales first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho CRM on the left and Freshsales on the right.The direct prompt
Neither was named
14 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Zoho CRM8%#3 of 16Freshsales2%#9 of 16Zoho CRM0%#– of 10Freshsales0%#– of 10What the models said about Zoho CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“Zoho CRM's free tier (with its built-in assignment rules) or Freshsales at ~$9/user/month offer the best combination of affordability” DeepSeek V4 Flash · budget prompt · first choice
“Zoho CRM works well for small and medium businesses that want full CRM coverage with heavy customization at a low entry price.” Claude Haiku 4.5 · budget prompt · first choice
What the models said about Freshsales
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“HubSpot Free CRM or Freshsales Free Plan provide the best value” MiniMax M2.5 · budget prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.