2 categories · Named, not rankedOTRS
OTRS is software for customer support and helpdesk work and for IT service management · otrs.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. OTRS has 2.
Why models recommend it
“Need ITIL compliance on $0 | GLPI or OTRS”Kimi K2 · Budget-constrained question · alternative
What gives them pause
“Heavier setup; older UI; more suited for larger IT teams”GLM 4.7 FlashX · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as OTRS, over the 3 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 3 | 1 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 1 | 1 | View → | |
| 1 | 1 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on OTRS's own site, not checked by Gane.
- For
- companies of any size
- Free plan or trial
- Want to try OTRS for free? Let us know, and we’ll set up a trial instance for you.
- Customers named
- LaSuB, SIEVERS-GROUP, DLRG, Avendoo ® by Magh und Boppert GmbH, ecotel communication ag
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 3 of the 3 answers that named OTRS and are not a share of its labels.
Domains cited
Thirteen of the thirteen domain citations in answers naming OTRS came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Glossary or explainer | 4,020 | 0 | 2026-04-21 | ITSM, Email security | |
| Blog | 431 | 9 | 2026-09-21 | ITSM, ITAM | |
| Conference or event | 84 | 0 | 2025-02-25 | ||
| Case study | 48 | 0 | 2026-06-23 | ||
| Podcast or video | 20 | undated | ITSM | ||
| Webinar or virtual event | 12 | 0 | 2026-06-17 | ||
| Comparison | 11 | 2 | 2026-09-15 | ITSM, ITAM | |
| News or press | 1 | undated |
Most recent
- 2026-09-21Experience management blog
- 2026-09-15Ai agents vs chatbots comparison
- 2026-09-09Agentic ai blog
- 2026-09-07Service experience platforms sxp blog
- 2026-08-28It budget and business value blog
- 2026-08-24Hyper automation blog
How it is countedHide how it is counted
Every page otrs.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.