2 categories · RankedDialpad
Dialpad is a contact center and business communications platform built on agentic AI, combining phone calling, call recording and conversation intelligence · dialpad.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoom Phone is first at 28%.
RingCentral RingEX is first at 47%. 0 of 14 models made it the first choice when asked directly.
RingCentral RingEX is first at 57%.
Why models recommend it
“Top alternatives with better reputations ... Dialpad (strong AI and usability)”Grok 4.20 · Negative question · first choice
“Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo.”GLM 4.7 FlashX · Budget-constrained question · first choice
“Built from the ground up with native AI (transcription, action items, agent coaching), great softphone user interface.”Gemini 3.5 Flash · Scale-constrained question · alternative
“Dialpad—its listed plans include AI transcription and summaries, with CRM integrations available on higher tiers.”GPT-6 Luna · Direct question · alternative
What gives them pause
“Call quality issues, dropped calls, recording problems, limited features beyond DND”DeepSeek V4 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Dialpad, over the 101 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 80 | 41 | Compare → | |
| 73 | 15 | Compare → | |
| 72 | 13 | Compare → | |
| 41 | 2 | View → | |
| 29 | 1 | View → | |
| 25 | 5 | Compare → | |
| 24 | 1 | Compare → | |
| 24 | 0 | View → | |
| 18 | 2 | View → | |
| 17 | 2 | View → |
What the models named instead of Dialpad →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Dialpad's own site, not checked by Gane.
- For
- support, sales, and internal teams
- Price stated
- conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans
- Free plan or trial
- Try free
- Certifications
- HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS
- Hosting
- US, Global, Philippines, EU, CA, JP, AU, Brazil
- Customers named
- Randstad, Uber, REMAX, T-Mobile, CNN, Netflix, Tractor Supply Co., Cigna
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 90 of the 101 answers that named Dialpad and are not a share of its labels.
Domains cited
218 of the 244 domain citations in answers naming Dialpad came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 5 | 0 | 0 | 5 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 1 | 2 | 1 | 0 | 4 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 1 | 5 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 2 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 2 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,268 | undated | |||
| News or press | 699 | undated | |||
| Case study | 491 | undated | |||
| Conference or event | 366 | undated | |||
| Report or ebook | 119 | undated | |||
| Comparison | 76 | undated | |||
| Glossary or explainer | 73 | undated | |||
| Webinar or virtual event | 63 | undated | |||
| Template or tool | 15 | undated |
How it is countedHide how it is counted
Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.