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Index › IT › IT operations and endpoint › Business phones › Zoom Phone vs Dialpad
Business phone systems · November 2026 Edition

Zoom Phone vs Dialpad

One of fourteen models named Zoom Phone first on the direct prompt; zero named Dialpad. Both were named by all fourteen models and Zoom Phone carries 52 labels and Dialpad 36, so the shares are not directly comparable.

Zoom Phone

accepted challenger

Named in two categories this edition.

Dialpad

accepted challenger

Named in two categories this edition.

First-choice share14%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate2%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 10; printed, not drawn.
Labels5236A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zoom Phone reading right to left. Rank and label count are printed, not drawn.RingCentral RingEX was named alongside these two in thirteen of the fourteen direct answers. RingCentral RingEX vs Zoom Phone · RingCentral RingEX vs Dialpad · Zoom Phone vs Nextiva

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zoom PhoneFirst choices, of fourteen modelsDialpad
Direct10
Paraphrase00
Comparative20
Budget-constrained71
Scale-constrained00
Negative011 against Zoom Phone · 1 against Dialpad
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Zoom Phone and Dialpad were named in the same answer seventy-two times, of the 159 answers naming Zoom Phone and the 101 naming Dialpad. In those answers Dialpad took the first choice three times and Zoom Phone thirteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Zoom Phone and Dialpad stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Zoom Phone Dialpad first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoom Phone on the left and Dialpad on the right.

The direct prompt

The plain question, one answer per model, grouped by where Zoom Phone and Dialpad stood in it.

Zoom Phone first, Dialpad not the choice

1 of 14 modelsDialpad was named in the answer but not as the choice, or not at all.
Mistral SmallRingCentral RingEX, Zoom Phone alternatives: 8×8 Work, GoTo Connect, Nextiva Engage

Neither was the first choice, one was named

11 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5RingCentral RingEX alternatives: 8x8, Nextiva, Zoom Phone
GPT-5.4 miniRingCentral RingEX alternatives: 8x8 Work, GoTo Connect, Nextiva, Zoom Phone
Gemini 3.5 FlashRingCentral MVP alternatives: 8x8, Dialpad, Microsoft Teams Phone, Nextiva, Zoom Phone
Perplexity SonarRingCentral RingEX alternatives: 8×8, Dialpad, JustCall, Nextiva, Zoom Phone
Grok 4.20RingCentral RingEX alternatives: 8x8, Dialpad, Nextiva, Zoom Phone
DeepSeek V4 FlashNextiva, RingCentral RingEX alternatives: 8x8, Aircall, Dialpad, Zoom Phone
Llama 4 MaverickRingCentral RingEX alternatives: 8×8, Aircall, Dialpad, GoTo Connect, Nextiva, Ooma Office, Vonage, Zoom Phone
Qwen 3.7 FlashRingCentral RingEX alternatives: 8×8, Dialpad, Nextiva, Zoom Phone
Kimi K2Nextiva, RingCentral RingEX alternatives: 8×8, Zoom Phone
GPT-6 LunaRingCentral RingEX alternatives: 8x8, Dialpad, Teams Phone, Zoom Phone
Muse Glimmer 30BRingCentral RingEX alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone

Neither was named

2 of 14 modelsThe answer made no first choice from these two in this category.
GLM 4.7 FlashXRingCentral RingEX alternatives: 8×8 Work, Nextiva
MiniMax M2.5Nextiva alternatives: 8x8, Intermedia Unite, RingCentral RingEX

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoom Phone leads by twenty-six points.
Zoom Phone28%#1 of 11
Dialpad2%#7 of 11
The full small business standing →
Mid-marketThe figures above
Zoom Phone leads by twelve points.
Zoom Phone14%#2 of 10
Dialpad2%#5 of 10
The full mid-market standing →
Enterprise
Zoom Phone leads by six points.
Zoom Phone6%#3 of 11
Dialpad0%#8 of 11
The full enterprise standing →

What the models said about Zoom Phone

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“8x8, GoTo Connect and Zoom Phone don't.” Muse Glimmer 30B · negative prompt · soft negative
“My top recommendation for most budget-conscious companies: Zoom Phone at ~$10/user/month offers the best balance of price, features, reliability” DeepSeek V4 Flash · budget prompt · first choice
“Often highlighted as the best overall for small businesses, with plans starting at just $10 per user per month” Mistral Small · budget prompt · first choice
“Start with Zoom Phone if your team already lives in Zoom and wants straightforward calling.” GPT-6 Luna · comparative prompt · first choice

What the models said about Dialpad

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Call quality issues, dropped calls, recording problems, limited features beyond DND” DeepSeek V4 Flash · negative prompt · soft negative
“Top alternatives with better reputations ... Dialpad (strong AI and usability)” Grok 4.20 · negative prompt · first choice
“Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo.” GLM 4.7 FlashX · budget prompt · first choice
“Built from the ground up with native AI (transcription, action items, agent coaching), great softphone user interface.” Gemini 3.5 Flash · scale prompt · alternative
Also compared
RingCentral RingEX vs Zoom PhoneRingCentral RingEX vs DialpadZoom Phone vs NextivaZoom Phone vs Google VoiceZoom Phone vs Microsoft Teams PhoneNextiva vs DialpadGoogle Voice vs DialpadDialpad vs Microsoft Teams PhoneAll fifteen head-to-head pages and the full business phones standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.