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Index › IT › IT operations and endpoint › Business phones › Nextiva vs Dialpad
Business phone systems · November 2026 Edition

Nextiva vs Dialpad

Three of fourteen models named Nextiva first on the direct prompt; zero named Dialpad. Both were named by all fourteen models and Nextiva carries 51 labels and Dialpad 36, so the shares are not directly comparable.

Nextiva

accepted challenger

Named in one category this edition.

Dialpad

accepted challenger

Named in two categories this edition.

First-choice share12%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate10%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 10; printed, not drawn.
Labels5136A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Nextiva reading right to left. Rank and label count are printed, not drawn.RingCentral RingEX was named alongside these two in thirteen of the fourteen direct answers. RingCentral RingEX vs Nextiva · RingCentral RingEX vs Dialpad · Zoom Phone vs Nextiva

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
NextivaFirst choices, of fourteen modelsDialpad
Direct30
Paraphrase00
Comparative40
Budget-constrained211 against Nextiva
Scale-constrained20
Negative014 against Nextiva · 1 against Dialpad
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Nextiva and Dialpad were named in the same answer seventy-three times, of the 134 answers naming Nextiva and the 101 naming Dialpad. In those answers Dialpad took the first choice four times and Nextiva fifteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Nextiva and Dialpad stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Nextiva Dialpad first choice named as an alternative argued againstblank: not namedEach cell is one answer, Nextiva on the left and Dialpad on the right.

The direct prompt

The plain question, one answer per model, grouped by where Nextiva and Dialpad stood in it.

Nextiva first, Dialpad an alternative

3 of 14 modelsDialpad was named in the answer but not as the choice, or not at all.
DeepSeek V4 FlashNextiva, RingCentral RingEX alternatives: 8x8, Aircall, Dialpad, Zoom Phone
Kimi K2Nextiva, RingCentral RingEX alternatives: 8×8, Zoom Phone
MiniMax M2.5Nextiva alternatives: 8x8, Intermedia Unite, RingCentral RingEX

Neither was the first choice, one was named

10 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5RingCentral RingEX alternatives: 8x8, Nextiva, Zoom Phone
GPT-5.4 miniRingCentral RingEX alternatives: 8x8 Work, GoTo Connect, Nextiva, Zoom Phone
Gemini 3.5 FlashRingCentral MVP alternatives: 8x8, Dialpad, Microsoft Teams Phone, Nextiva, Zoom Phone
Perplexity SonarRingCentral RingEX alternatives: 8×8, Dialpad, JustCall, Nextiva, Zoom Phone
Grok 4.20RingCentral RingEX alternatives: 8x8, Dialpad, Nextiva, Zoom Phone
Llama 4 MaverickRingCentral RingEX alternatives: 8×8, Aircall, Dialpad, GoTo Connect, Nextiva, Ooma Office, Vonage, Zoom Phone
Qwen 3.7 FlashRingCentral RingEX alternatives: 8×8, Dialpad, Nextiva, Zoom Phone
GLM 4.7 FlashXRingCentral RingEX alternatives: 8×8 Work, Nextiva
GPT-6 LunaRingCentral RingEX alternatives: 8x8, Dialpad, Teams Phone, Zoom Phone
Muse Glimmer 30BRingCentral RingEX alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone

Neither was named

1 of 14 modelsThe answer made no first choice from these two in this category.
Mistral SmallRingCentral RingEX, Zoom Phone alternatives: 8×8 Work, GoTo Connect, Nextiva Engage

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Nextiva leads by twenty points.
Nextiva22%#2 of 11
Dialpad2%#7 of 11
The full small business standing →
Mid-marketThe figures above
Nextiva leads by eleven points.
Nextiva12%#3 of 10
Dialpad2%#5 of 10
The full mid-market standing →
Enterprise
Nextiva leads by four points.
Nextiva4%#4 of 11
Dialpad0%#8 of 11
The full enterprise standing →

What the models said about Nextiva

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“It's a terrible voip provider system and their customer support even worse than their system.” Muse Glimmer 30B · negative prompt · hard negative
“261 BBB complaints in 3 years, with notable concerns” DeepSeek V4 Flash · negative prompt · hard negative
“Recent reports highlight increasing downtime, a confusing/fragmented dashboard, and frustrations with support.” Grok 4.20 · negative prompt · soft negative
“The best business phone system for a company with a limited budget is Nextiva, as it offers a range of features and scalability at an affordable price.” Llama 4 Maverick · budget prompt · first choice
“Nextiva: Strong for mid-market (50–500 users), multi-site support, analytics, and integrations. Often praised for reliability and support.” Grok 4.20 · scale prompt · first choice
“If you have 2–10 employees and need a real business phone system: Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo.” GLM 4.7 FlashX · budget prompt · first choice

What the models said about Dialpad

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Call quality issues, dropped calls, recording problems, limited features beyond DND” DeepSeek V4 Flash · negative prompt · soft negative
“Top alternatives with better reputations ... Dialpad (strong AI and usability)” Grok 4.20 · negative prompt · first choice
“Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo.” GLM 4.7 FlashX · budget prompt · first choice
“Built from the ground up with native AI (transcription, action items, agent coaching), great softphone user interface.” Gemini 3.5 Flash · scale prompt · alternative
Also compared
RingCentral RingEX vs NextivaRingCentral RingEX vs DialpadZoom Phone vs NextivaZoom Phone vs DialpadNextiva vs Google VoiceNextiva vs Microsoft Teams PhoneGoogle Voice vs DialpadDialpad vs Microsoft Teams PhoneAll fifteen head-to-head pages and the full business phones standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.