3 categories · Ranked8x8
8x8 is a communications platform that combines business phone systems (UCaaS) with contact center capabilities (CCaaS) in one product · 8x8.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoom Phone is first at 28%.
RingCentral RingEX is first at 47%. 0 of 14 models made it the first choice when asked directly.
RingCentral RingEX is first at 57%.
Why models recommend it
“8x8—worth evaluating for its international reach and ability to extend from business communications into contact-center services.”GPT-6 Luna · Direct question · alternative
“Consider well-established providers with proven track records (8x8, Nextiva, Dialpad generally have better reviews)”MiniMax M2.5 · Negative question · alternative
“Compare 8x8; it advertises international calling and phone-number availability across many countries.”GPT-6 Luna · Paraphrase question · alternative
“Excellent global PSTN footprint across 55+ countries, integrated UCaaS + CCaaS on a single platform.”Gemini 3.5 Flash · Scale-constrained question · alternative
What gives them pause
“Labeled "weak" in head-to-head reviews. Key problems: No transparent pricing ... cancellation difficulties, poor customer service quality”Grok 4.20 · Negative question · warning
“frustration with lack of customer service through support chat and email, and customers struggle to cancel their service”Claude Haiku 4.5 · Negative question · warning
“Read the order and cancellation terms closely... early cancellation can leave you responsible for the remaining term”GPT-6 Luna · Negative question · warning
“8x8, GoTo Connect and Zoom Phone don't.”Muse Glimmer 30B · Negative question · warning
Also on the shortlist
The products named in the same answers as 8x8, over the 104 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 83 | 45 | View → | |
| 72 | 10 | View → | |
| 52 | 8 | View → | |
| 50 | 6 | View → | |
| 41 | 2 | View → | |
| 29 | 0 | View → | |
| 17 | 4 | View → | |
| 17 | 0 | View → | |
| 15 | 0 | View → | |
| 14 | 1 | View → |
What the models named instead of 8x8 →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on 8x8's own site, not checked by Gane.
- For
- modern CX leaders
- Certifications
- CSA STAR, CyberTrust Mark, GDPR, ISO 9001, ISO 14001, ISO 27001, ISO 27017, ISO 27018
- Hosting
- USA, Canada, Brazil, UK, EU, Singapore, Australia
- Customers named
- Eloquent Technologies, Union School District, Eversfield Organic, Early Childhood Alliance, Kingsway Christian College, Together Staffing Group, City of Campbell, The Facilities Group
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 92 of the 104 answers that named 8x8 and are not a share of its labels.
Domains cited
199 of the 217 domain citations in answers naming 8x8 came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 5 | 1 | 1 | 7 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 4 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 3 | 1 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 4 | 0 | 0 | 4 |
| GPT-6 Luna | 0 | 2 | 0 | 1 | 3 |
| Muse Glimmer 30B | 0 | 3 | 1 | 1 | 5 |
What it publishes
| Kind | Pages | Last 90 days | 2025-11 to 2026-10 | Latest | Categories named |
|---|---|---|---|---|---|
| Conference or event | 66 | undated | |||
| Glossary or explainer | 5 | undated | |||
| Webinar or virtual event | 3 | undated | |||
| News or press | 2 | undated | |||
| Comparison | 1 | undated |
How it is countedHide how it is counted
Every page 8x8.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.