Business phone systems · RankedRingCentral RingEX
RingCentral RingEX is a business communications product from RingCentral that combines a business phone system with team messaging, SMS, fax and video meetings · ringcentral.com ↗
Leads at enterprise. Ranked 3 of 55 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoom Phone is first at 28%.
Ranked first. Next is Zoom Phone at 14%. 12 of 14 models made it the first choice when asked directly.
Ranked first. Next is Microsoft Teams Phone at 22%.
Why models recommend it
“RingCentral Advanced and Zoom Phone are the top choices due to their scalability, integrations, and reliability”Mistral Small · Direct question · first choice
“Comprehensive feature set, industry-leading integrations, strong global footprint, excellent for hybrid UCaaS + CCaaS.”Gemini 3.5 Flash · Scale-constrained question · first choice
“Best Overall Reliability & Call Volume: RingCentral ... widely considered the gold standard for pure-play cloud voice”Qwen 3.7 Flash · Paraphrase question · first choice
“Opt for cloud-hosted VoIP systems from reputable providers (like RingCentral, Nextiva, Dialpad, or Zoom Phone)”Mistral Small · Negative question · first choice
What gives them pause
“Frequently rated poorly (e.g., 1.7/5 on Trustpilot). Major complaints include unhelpful/slow support, unexpected contract auto-renewals”Grok 4.20 · Negative question · warning
“One of the most frequently complained-about providers with a poor 2.2/5 rating on Trustpilot”DeepSeek V4 Flash · Negative question · warning
“Often criticized for poor customer support and long hold times”MiniMax M2.5 · Negative question · warning
“Trustpilot rating: "Bad" (1.7/5)”Kimi K2 · Negative question · warning
Also on the shortlist
The products named in the same answers as RingCentral RingEX, over the 187 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 132 | 17 | Compare → | |
| 118 | 22 | Compare → | |
| 83 | 10 | Compare → | |
| 83 | 1 | View → | |
| 80 | 4 | Compare → | |
| 47 | 0 | View → | |
| 35 | 1 | View → | |
| 27 | 3 | Compare → | |
| 27 | 0 | View → | |
| 21 | 0 | View → |
What the models named instead of RingCentral RingEX →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on RingCentral RingEX's own site, not checked by Gane.
- For
- every team
- Price stated
- Add users for free with RingEX at no additional cost.
- Starting price
- Free
- Free plan or trial
- Add users for free with RingEX
- Integrations
- 500
- Certifications
- C5, CCPA, Cyber Essentials Plus, GDPR, HIPAA, HITRUST, ISO 22301, ISO 27001
- Customers named
- Axis Mental Health, First Bank, Golden State Warriors, San Francisco Symphony, Vodafone Business, eBay, HubSpot, AT&T
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 170 of the 187 answers that named RingCentral RingEX and are not a share of its labels.
Domains cited
374 of the 425 domain citations in answers naming RingCentral RingEX came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 0 | 0 | 0 | 3 |
| GPT-5.4 mini | 1 | 2 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 2 | 0 | 0 | 0 | 2 |
| Perplexity Sonar | 2 | 1 | 0 | 1 | 4 |
| Grok 4.20 | 3 | 2 | 0 | 1 | 6 |
| Mistral Small | 3 | 1 | 1 | 0 | 5 |
| DeepSeek V4 Flash | 3 | 0 | 2 | 1 | 6 |
| Llama 4 Maverick | 2 | 1 | 2 | 0 | 5 |
| Qwen 3.7 Flash | 2 | 1 | 1 | 0 | 4 |
| Kimi K2 | 3 | 1 | 0 | 1 | 5 |
| GLM 4.7 FlashX | 2 | 2 | 0 | 0 | 4 |
| MiniMax M2.5 | 2 | 1 | 1 | 1 | 5 |
| GPT-6 Luna | 2 | 1 | 0 | 0 | 3 |
| Muse Glimmer 30B | 3 | 0 | 1 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 2,364 | 18 | 2026-09-25 | ||
| News or press | 609 | undated | |||
| Conference or event | 131 | 0 | 2020-04-02 | ||
| Report or ebook | 128 | 0 | 2026-02-12 | ||
| Webinar or virtual event | 78 | 1 | 2026-10-14 | ||
| Comparison | 68 | 1 | 2026-09-22 | ||
| Glossary or explainer | 41 | 0 | 2024-09-16 | ||
| Case study | 21 | 0 | 2022-05-05 | ||
| Template or tool | 4 | 0 | 2022-09-01 |
Most recent
- 2026-09-25Whats new in ringcx building the agentic customer experience july 2026 recap blog
- 2026-09-22Whats new in ringex ai that helps teams automate assist and analyze july 2026 recap blog
- 2026-09-22Introducing empower partner program blog
- 2026-09-22Award winning culture ringcentral bulgaria takes home 3 career show awards blog
- 2026-09-22Ivr software blog
Events in person
- March 12, 2026How Will We Communicate as AI Transforms the Enterprise Workplace?Caesars Forum, Las Vegas, US · spoke
- March 12, 2026Enterprise AI: How We’re Doing ItCaesars Forum, Las Vegas, US · spoke
- March 12, 2026Collaboration: Securing and Advancing the Employee ExperienceCaesars Forum, Las Vegas, US · spoke
- March 11, 2026Keynote: Harnessing AI to Power Business Outcomes with RingCentralCaesars Forum, Las Vegas, US · spoke
- March 11, 2026Agentic AI: From Engagement to OutcomesCaesars Forum, Las Vegas, US · spoke
- March 11, 2026Reaching AI’s Full Potential with Training, User Adoption, & SkillingCaesars Forum, Las Vegas, US · spoke
- March 10, 2026 to March 12, 2026Join RingCentral at Enterprise ConnectCaesars Forum, Las Vegas, US · exhibited
- March 10, 2026Half-Day Summit: Sight, Sound, Security: Mastering Collaboration/AV in the Evolving WorkplaceCaesars Forum, Las Vegas, US · spoke
- March 10, 2026From Simple to Sophisticated: Tailoring CX to Your Unique Business NeedsCaesars Forum, Las Vegas, US · spoke
As the event pages on ringcentral.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page ringcentral.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.