Remote support and remote access · November 2026 Edition
TeamViewer vs BeyondTrust Remote Support
One of fourteen models named TeamViewer first on the direct prompt; one named BeyondTrust Remote Support. TeamViewer was named by fourteen of the fourteen models and BeyondTrust Remote Support by thirteen and TeamViewer carries 56 labels and BeyondTrust Remote Support 27, so the shares are not directly comparable.
Named in four categories this edition.
Named in four categories this edition.
First-choice share6%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate43%15%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#5#8A position in a field of 12; printed, not drawn.
Labels5627A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamViewer reading right to left. Rank and label count are printed, not drawn.Splashtop Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs BeyondTrust Remote Support · Zoho Assist vs TeamViewer
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamViewerFirst choices, of fourteen modelsBeyondTrust Remote Support
Direct112 against TeamViewer
Paraphrase202 against TeamViewer
Comparative80
Budget-constrained004 against TeamViewer
Scale-constrained003 against TeamViewer · 1 against BeyondTrust Remote Support
Negative0013 against TeamViewer · 3 against BeyondTrust Remote Support
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, TeamViewer and BeyondTrust Remote Support were named in the same answer fifty-seven times, of the 173 answers naming TeamViewer and the 99 naming BeyondTrust Remote Support. In those answers BeyondTrust Remote Support took the first choice seven times and TeamViewer twelve.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamViewer and BeyondTrust Remote Support stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | | |
TeamViewer BeyondTrust Remote Support first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamViewer on the left and BeyondTrust Remote Support on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamViewer and BeyondTrust Remote Support stood in it.
TeamViewer first, BeyondTrust Remote Support not the choice
1 of 14 modelsBeyondTrust Remote Support was named in the answer but not as the choice, or not at all.Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
BeyondTrust Remote Support first, TeamViewer not the choice
1 of 14 modelsTeamViewer was named in the answer but not as the choice, or not at all.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
Neither was named
6 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
TeamViewer leads by twelve points.
TeamViewer12%#3 of 12BeyondTrust Remote Support0%#10 of 12Mid-marketThe figures above
TeamViewer leads by four points.
TeamViewer6%#5 of 12BeyondTrust Remote Support2%#8 of 12Enterprise
The order flips: BeyondTrust Remote Support leads at enterprise.
BeyondTrust Remote Support27%#1 of 11TeamViewer5%#5 of 11What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“TeamViewer's brand is now synonymous with risk—and enterprise customers increasingly block it by default to avoid reputational fallout.” Muse Glimmer 30B · negative prompt · hard negative
“Has documented security vulnerabilities and past incidents... Weak default security settings in some configurations” MiniMax M2.5 · negative prompt · hard negative
“Commonly tricked into use during remote access scams... a top choice for fraudsters targeting consumers.” Grok 4.20 · negative prompt · hard negative
“TeamViewer and Zoho Assist are the top recommendations due to their balance of features, ease of use, and strong user satisfaction” Mistral Small · direct prompt · first choice
“If you need enterprise-grade security and AI-assisted support, TeamViewer or BeyondTrust are strong choices.” GLM 4.7 FlashX · comparative prompt · first choice
“If I had to choose one for a typical mid-sized B2B company without more details, I'd go with TeamViewer.” Grok 4.20 · paraphrase prompt · first choice
What the models said about BeyondTrust Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“BeyondTrust's Remote Support vulnerability was also noted in December 2024” Muse Glimmer 30B · negative prompt · hard negative
“Critical code injection vulnerability ... actively exploited” Kimi K2 · negative prompt · hard negative
“Best overall for mid-market B2B: BeyondTrust Remote Support” GPT-5.4 mini · direct prompt · first choice
“Enterprise-grade security and auditing, least-privilege enforcement, excellent compliance features — but pricey and more complex to deploy” DeepSeek V4 Flash · comparative prompt · alternative
“Choose BeyondTrust if your B2B customers require rigorous security compliance, session auditing, and privileged access isolation.” Gemini 3.5 Flash · direct prompt · alternative
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs TeamViewerZoho Assist vs BeyondTrust Remote SupportRustDesk vs TeamViewerRustDesk vs BeyondTrust Remote SupportConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs BeyondTrust Remote SupportTeamViewer vs NinjaOne RemoteTeamViewer vs Chrome Remote DesktopNinjaOne Remote vs BeyondTrust Remote SupportChrome Remote Desktop vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.