IT service management · November 2026 Edition
Freshservice vs InvGate Service Management
Eleven of fourteen models named Freshservice first on the direct prompt; three named InvGate Service Management. Freshservice was named by fourteen of the fourteen models and InvGate Service Management by nine and Freshservice carries 70 labels and InvGate Service Management 17, so the shares are not directly comparable.
Named in ten categories this edition.
Named in two categories this edition.
First-choice share52%7%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate6%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#4A position in a field of 12; printed, not drawn.
Labels7017A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice reading right to left. Rank and label count are printed, not drawn.Jira Service Management was named alongside these two in thirteen of the fourteen direct answers. Freshservice vs Jira Service Management · Freshservice vs ManageEngine ServiceDesk Plus · Freshservice vs TeamDynamix
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT service management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshserviceFirst choices, of fourteen modelsInvGate Service Management
Direct113
Paraphrase130
Comparative00
Budget-constrained40
Scale-constrained31
Negative104 against Freshservice
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice and InvGate Service Management stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | | ||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
Freshservice InvGate Service Management first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshservice on the left and InvGate Service Management on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice and InvGate Service Management stood in it.
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.GLM 4.7 FlashXFreshservice, InvGate Service Management alternatives: HaloITSM, Jira Service Management, ManageEngine ServiceDesk Plus, SysAid
Freshservice first, InvGate Service Management an alternative
10 of 14 modelsInvGate Service Management was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice alternatives: HaloITSM, InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, TOPdesk, TeamDynamix
GPT-5.4 miniFreshservice alternatives: Jira Service Management
Gemini 3.5 FlashFreshservice alternatives: HaloITSM, Jira Service Management, TeamDynamix
Perplexity SonarFreshservice alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus
Grok 4.20Freshservice alternatives: Jira Service Management, ManageEngine ServiceDesk Plus, Zendesk ITSM
DeepSeek V4 FlashFreshservice alternatives: HaloITSM, InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus
Llama 4 MaverickFreshservice alternatives: InvGate Service Management, ManageEngine ServiceDesk Plus, Zendesk ITSM
Qwen 3.7 FlashFreshservice alternatives: Ivanti Neurons for ITSM, Jira Service Management
GPT-6 LunaFreshservice alternatives: Jira Service Management, ServiceNow ITSM
Muse Glimmer 30BFreshservice alternatives: Jira Service Management, TeamDynamix
InvGate Service Management first, Freshservice an alternative
2 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.Kimi K2InvGate Service Management, Jira Service Management alternatives: Freshservice, ManageEngine ServiceDesk Plus, TeamDynamix
MiniMax M2.5InvGate Service Management, TeamDynamix alternatives: Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus
Neither was the first choice, one was named
1 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallJira Service Management, TeamDynamix alternatives: Freshservice, ManageEngine ServiceDesk Plus
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Freshservice leads by fifty-one points.
Freshservice51%#1 of 17InvGate Service Management0%#10 of 17Mid-marketThe figures above
Freshservice leads by forty-five points.
Freshservice52%#1 of 12InvGate Service Management7%#4 of 12Enterprise
Freshservice leads by six points.
Freshservice9%#3 of 8InvGate Service Management4%#5 of 8What the models said about Freshservice
No label in this category carried a quote.
What the models said about InvGate Service Management
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“For most mid-market B2B companies, InvGate Service Management or Jira Service Management offer the best balance of capability, scalability, and total cost of ownership.” Kimi K2 · direct prompt · first choice
“Freshservice or InvGate typically offer the best balance of: Full ITSM capability” Kimi K2 · scale prompt · first choice
“InvGate Service Management and Freshservice are the top starting points” GLM 4.7 FlashX · direct prompt · first choice
Also compared
Freshservice vs Jira Service ManagementFreshservice vs ManageEngine ServiceDesk PlusFreshservice vs TeamDynamixJira Service Management vs InvGate Service ManagementManageEngine ServiceDesk Plus vs InvGate Service ManagementInvGate Service Management vs TeamDynamixAll ten head-to-head pages and the full ITSM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.