IT Glue vs Document360
Zero of fourteen models named IT Glue first on the direct prompt; three named Document360. IT Glue was named by fourteen of the fourteen models and Document360 by thirteen and IT Glue carries 56 labels and Document360 35, so the shares are not directly comparable.
Named in two categories this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
IT GlueFirst choices, of fourteen modelsDocument360
Across every category in the November 2026 Edition, IT Glue and Document360 were named in the same answer seventy-seven times, of the 159 answers naming IT Glue and the 115 naming Document360. In those answers Document360 took the first choice six times and IT Glue sixteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | | ||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | | |
IT Glue Document360 first choice named as an alternative argued againstblank: not namedEach cell is one answer, IT Glue on the left and Document360 on the right.The direct prompt
Document360 first, IT Glue an alternative
3 of 14 modelsIT Glue was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
10 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
IT Glue8%#5 of 14Document3607%#6 of 14Document36012%#3 of 15IT Glue6%#4 of 15What the models said about IT Glue
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Stagnant development and lack of meaningful updates in recent years; search functionality is often criticized as weak or unreliable; high pricing” Grok 4.20 · negative prompt · hard negative
“What to Avoid ... Designed for MSPs ... overpriced and over-engineered for internal IT” Kimi K2 · direct prompt · hard negative
“Avoid IT Glue or Hudu unless you are an MSP” Perplexity Sonar · budget prompt · hard negative
“Choose IT Glue for a mature MSP or internal IT team needing highly structured infrastructure documentation.” Perplexity Sonar · comparative prompt · first choice
“The most mature and widely adopted MSP documentation platform with the deepest PSA/RMM integration ecosystem.” DeepSeek V4 Flash · comparative prompt · first choice
“General ranking lists also put IT Glue first for IT documentation, followed by Confluence and Freshservice.” Muse Glimmer 30B · comparative prompt · first choice
What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Some models show a high negative rating, indicating potential issues with usability” Mistral Small · negative prompt · soft negative
“Document360 alone has no free plan.” Muse Glimmer 30B · budget prompt · soft negative
“Document360 and Confluence are the top recommendations due to their scalability, user-friendly interfaces, and strong feature sets.” Mistral Small · direct prompt · first choice
“Document360 currently scores best on the criteria that matter most (ease of use, permissions, search, and user ratings)” MiniMax M2.5 · direct prompt · first choice
“Top Recommendation: Document360” GLM 4.7 FlashX · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.