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AI IT support agents · November 2026 Edition
Freshservice with Freddy AI vs Intercom Fin
Four of fourteen models named Freshservice with Freddy AI first on the direct prompt; zero named Intercom Fin. Freshservice with Freddy AI was named by eight of the fourteen models and Intercom Fin by nine and Freshservice with Freddy AI carries 10 labels and Intercom Fin 18, so the shares are not directly comparable.
Freshservice with Freddy AI
accepted challengerNamed in one category this edition.
Named in two categories this edition.
First-choice share13%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#6A position in a field of 10; printed, not drawn.
Labels1018A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice with Freddy AI reading right to left. Rank and label count are printed, not drawn.Freshservice vs Freshservice with Freddy AI · Freshservice vs Intercom Fin · Freshdesk vs Freshservice with Freddy AI
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI IT support agents page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Freshservice with Freddy AIFirst choices, of fourteen modelsIntercom Fin
Direct40
Paraphrase21
Comparative10
Budget-constrained101 against Intercom Fin
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice with Freddy AI and Intercom Fin stood in it.
| Model | DirectFW | ParaphraseFW | ComparativeFW | Budget-constrainedFW | Scale-constrainedFW | NegativeFW |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | FW | |||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | FW | | | |||
| Grok 4.20 | ||||||
| Mistral Small | FW | | ||||
| DeepSeek V4 Flash | FW | | ||||
| Llama 4 Maverick | FW | |||||
| Qwen 3.7 Flash | ||||||
| Kimi K2 | FW | |||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | FW | |||||
| Muse Glimmer 30B | FW | | FW |
FW Freshservice with Freddy AI Intercom FinFW first choiceFW named as an alternativeFW argued againstblank: not namedEach cell is one answer, Freshservice with Freddy AI on the left and Intercom Fin on the right.
Intercom FinFW first choiceFW named as an alternativeFW argued againstblank: not namedEach cell is one answer, Freshservice with Freddy AI on the left and Intercom Fin on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice with Freddy AI and Intercom Fin stood in it.
Freshservice with Freddy AI first, Intercom Fin not the choice
4 of 14 modelsIntercom Fin was named in the answer but not as the choice, or not at all.Perplexity SonarFreshservice with Freddy AI alternatives: Atomicwork, SysAid, Zendesk AI Agents
Mistral SmallFreshservice with Freddy AI, Zendesk AI Agents alternatives: ClearFeed AI Agent, Workativ
GPT-6 LunaFreshservice with Freddy AI alternatives: Atlassian Rovo, Moveworks, Now Assist and its ITSM agents
Muse Glimmer 30BFreshservice with Freddy AI alternatives: Jira Service Management, Moveworks, ServiceNow Now Assist, Siit
Neither was the first choice, one was named
1 of 14 modelsThe answer put something else first and named one of the two as an alternative.GLM 4.7 FlashXFreshservice alternatives: Intercom Fin, SysAid, Workativ
Neither was named
9 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Freshservice Freddy AI alternatives: Atomicwork, Console, Jira Service Management with Rovo
GPT-5.4 miniJira Service Management alternatives: ServiceNow AI specialists / Autonomous Workforce, Zendesk Employee Service AI
Gemini 3.5 FlashFreshservice alternatives: Atomicwork, Helply, Jira Service Management, Pylon, Risotto
Grok 4.20Workativ alternatives: Freshservice, Moveworks, Siit
DeepSeek V4 FlashFreshservice alternatives: Console, SysAid, Workativ, Zendesk AI Agents
Llama 4 Maverickno first choice
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Moveworks, Siit
Kimi K2Freshservice alternatives: Atera, Atomicwork
MiniMax M2.5IrisAgent, Pluno AI alternatives: Fini, Jitbit Helpdesk
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Intercom Fin leads by nine points.
Intercom Fin18%#2 of 14Freshservice with Freddy AI9%#3 of 14
The full small business standing →Mid-marketThe figures above
The order flips: Freshservice with Freddy AI leads at mid-market.
Freshservice with Freddy AI13%#3 of 10
Intercom Fin2%#6 of 10Enterprise
Level: the same share of first choices.
Freshservice with Freddy AI0%#– of 6
Intercom Fin0%#– of 6What the models said about Freshservice with Freddy AI
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Freshservice with Freddy AI is considered one of the top AI IT support agents, with a 9% share of first choices across various models.” Llama 4 Maverick · comparative prompt · first choice
“my default pick for a mid-market company starting fresh would be Freshservice with Freddy AI” GPT-6 Luna · direct prompt · first choice
“Freshservice with Freddy AI and Zendesk AI Agents are the top choices” Mistral Small · direct prompt · first choice
What the models said about Intercom Fin
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Avoid vendors charging per-resolution or per-ticket AI fees (e.g., Intercom Fin at ~$0.99 per resolution)” Gemini 3.5 Flash · budget prompt · hard negative
“Intercom Fin is the strongest pure resolver in a 2026 B2B-weighted scoring” Muse Glimmer 30B · paraphrase prompt · first choice
“Intercom Fin—a strong resolver with broad channel coverage, but outcome-based pricing should be modeled carefully.” Perplexity Sonar · paraphrase prompt · alternative
“Best AI-First Resolution Rate ... Less suited for internal IT service management (ITSM) workflows.” DeepSeek V4 Flash · paraphrase prompt · alternative
Also compared
Freshservice vs Freshservice with Freddy AIFreshservice vs Intercom FinFreshdesk vs Freshservice with Freddy AIFreshdesk vs Intercom FinFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs Jira Service ManagementFreshservice with Freddy AI vs WorkativZendesk AI Agents vs Intercom FinJira Service Management vs Intercom FinIntercom Fin vs WorkativAll twenty-one head-to-head pages and the full AI IT agents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.