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Conversational intelligence and call recording · November 2026 Edition

Gong vs Fireflies.ai

Four of fourteen models named Gong first on the direct prompt; zero named Fireflies.ai. Both were named by all fourteen models and Gong carries 67 labels and Fireflies.ai 50, so the shares are not directly comparable.

Gong

criticized challenger

By Gong.io, Ramat Gan, Israel, founded 2015. Named in fifteen categories this edition.

Fireflies.ai

accepted challenger

Named in four categories this edition.

First-choice share20%18%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate36%20%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#3A position in a field of 15; printed, not drawn.
Labels6750A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Gong reading right to left. Rank and label count are printed, not drawn.Avoma was named alongside these two in fourteen of the fourteen direct answers. Avoma vs Gong · Avoma vs Fireflies.ai · Gong vs Clari Copilot

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the conversational intelligence and call recording page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
GongFirst choices, of fourteen modelsFireflies.ai
Direct406 against Gong
Paraphrase414 against Gong
Comparative130
Budget-constrained097 against Gong
Scale-constrained30
Negative027 against Gong · 10 against Fireflies.ai
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Gong and Fireflies.ai were named in the same answer 110 times, of the 410 answers naming Gong and the 163 naming Fireflies.ai. In those answers Fireflies.ai took the first choice twenty-eight times and Gong twenty-six.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Gong and Fireflies.ai stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Gong Fireflies.ai first choice named as an alternative argued againstblank: not namedEach cell is one answer, Gong on the left and Fireflies.ai on the right.

The direct prompt

The plain question, one answer per model, grouped by where Gong and Fireflies.ai stood in it.

Gong first, Fireflies.ai not the choice

4 of 14 modelsFireflies.ai was named in the answer but not as the choice, or not at all.
GPT-5.4 miniGong alternatives: Avoma, Chorus by ZoomInfo
Gemini 3.5 FlashGong alternatives: Avoma, Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft Conversations
GLM 4.7 FlashXGong alternatives: Avoma, Chorus by ZoomInfo, Claap, Clari Copilot, Jiminny
GPT-6 LunaGong alternatives: Avoma, Salesloft Conversations

Neither was the first choice, one was named

3 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Perplexity SonarAvoma alternatives: Chorus by ZoomInfo, Gong, Jiminny
Grok 4.20Avoma alternatives: Fireflies.ai, Jiminny
Qwen 3.7 FlashAvoma, exec.ai alternatives: Clari Copilot, Gong

Neither was named

7 of 14 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Avoma alternatives: Chorus by ZoomInfo, Jiminny
Mistral SmallJiminny, ZoomInfo alternatives: Avoma, CloudTalk, Dialpad
DeepSeek V4 FlashAvoma alternatives: Aircall, Airspeed, Jiminny
Llama 4 MaverickAvoma
Kimi K2Chorus by ZoomInfo alternatives: Aircall, Avoma, Claap
MiniMax M2.5Jiminny alternatives: Avoma, Chorus by ZoomInfo, Clari Copilot
Muse Glimmer 30BAvoma alternatives: Airspeed, Chorus by ZoomInfo, Jiminny

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Fireflies.ai leads by forty-one points.
Fireflies.ai41%#1 of 13
Gong0%#13 of 13
The full small business standing →
Mid-marketThe figures above
The order flips: Gong leads at mid-market.
Gong20%#2 of 15
Fireflies.ai18%#3 of 15
The full mid-market standing →
Enterprise
Gong leads by seventy points.
Gong72%#1 of 15
Fireflies.ai2%#6 of 15
The full enterprise standing →

What the models said about Gong

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.

“What to Avoid (Budget-Busters) | Gong | $1,200-$2,700+/user/year | Enterprise pricing, multi-year contracts required” Kimi K2 · budget prompt · hard negative
“Avoid starting with Gong or Clari if your budget is tight.” Qwen 3.7 Flash · budget prompt · hard negative
“Gong is one of the leading conversation intelligence platforms in the market, known for its robust capabilities in recording, transcribing, and analyzing sales calls.” Claude Haiku 4.5 · comparative prompt · first choice

What the models said about Fireflies.ai

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.

“*Cruz v. Fireflies.AI*, Case No. 3:25-cv-03399 C.D. Ill. alleges the Fireflies.AI's meeting assistant recorded, analyzed, transcribed and stored participants' voice” Muse Glimmer 30B · negative prompt · hard negative
“class-action lawsuits (*Cruz v. Fireflies.AI Corp.*) were filed alleging the company collected biometric data (voiceprints) without proper consent” Qwen 3.7 Flash · negative prompt · hard negative
“Fireflies.ai - due to alleged biometric privacy violations under the Illinois Biometric Information Privacy Act.” Llama 4 Maverick · negative prompt · hard negative
“The best conversation intelligence and call recording platform for a company with a limited budget is Fireflies.ai, Avoma, or Sybill.” Llama 4 Maverick · budget prompt · first choice
“prioritize platforms with zero data retention and no AI training by default (like Fireflies or self-hosted solutions)” DeepSeek V4 Flash · negative prompt · first choice
“Fireflies.ai – cheapest all-round phone / video CI ... It is the most cited low-cost conversation intelligence alternative” Muse Glimmer 30B · budget prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.