Trustpilot vs Reputation
Five of fourteen models named Trustpilot first on the direct prompt; one named Reputation. Trustpilot was named by thirteen of the fourteen models and Reputation by thirteen and Trustpilot carries 23 labels and Reputation 33, so the shares are not directly comparable.
Copenhagen, Denmark, founded 2007. Named in four categories this edition.
By Reputation.com, Redwood City, United States, founded 2006. Named in four categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the review and reputation management page.
By framing
TrustpilotFirst choices, of fourteen modelsReputation
Across every category in the November 2026 Edition, Trustpilot and Reputation were named in the same answer thirty-six times, of the 86 answers naming Trustpilot and the 138 naming Reputation. In those answers Reputation took the first choice eight times and Trustpilot five.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | |||||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | | | |
Trustpilot Reputation first choice named as an alternative argued againstblank: not namedEach cell is one answer, Trustpilot on the left and Reputation on the right.The direct prompt
Trustpilot first, Reputation an alternative
5 of 14 modelsReputation was named in the answer but not as the choice, or not at all.Reputation first, Trustpilot not the choice
1 of 14 modelsTrustpilot was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
3 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Trustpilot5%#6 of 15Reputation0%#15 of 15Trustpilot9%#4 of 12Reputation4%#6 of 12Reputation25%#2 of 8Trustpilot4%#5 of 8What the models said about Trustpilot
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Useful in some industries, but evaluate it carefully if you need broad review-management functionality. Full response and management capabilities may require paid plans, and its fees can be high.” Perplexity Sonar · negative prompt · soft negative
“a combination of G2 (for marketplace visibility) + Trustpilot (for brand credibility) provides the strongest coverage” MiniMax M2.5 · direct prompt · first choice
“Need industry-recognized social proof for procurement and partner trust → Trustpilot is the dominant B2B standard.” Muse Glimmer 30B · direct prompt · first choice
“Best Overall for Brand Credibility: Trustpilot ... Trustpilot is the global standard for B2B trust.” Qwen 3.7 Flash · direct prompt · first choice
What the models said about Reputation
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Frequent complaints about false promises, skewed algorithms ... Trustpilot scores around 3.3/5 with many calling it a "scam"” Grok 4.20 · negative prompt · hard negative
“Enterprise-focused tools like Yotpo, Reputation.com, or Grade.us can exceed $100\u2013500+/month quickly.” Grok 4.20 · budget prompt · hard negative
“dominate advertising, they typically cost $250 to $500+ per month with locked-in annual contracts” Gemini 3.5 Flash · budget prompt · soft negative
“If your priority is B2B-specific monitoring, social listening and turning feedback into operational insight, Reputation.com is the most explicitly B2B-tuned option.” Muse Glimmer 30B · paraphrase prompt · first choice
“Choose Birdeye or Reputation.com if you're an enterprise managing hundreds of locations” Kimi K2 · comparative prompt · first choice
“Reputation.com is the safest, most robust choice for mid-market B2B” GLM 4.7 FlashX · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.