Brand24 vs Trustpilot
Zero of fourteen models named Brand24 first on the direct prompt; five named Trustpilot. Brand24 was named by thirteen of the fourteen models and Trustpilot by thirteen and both carry 23 labels, so the shares below are directly comparable.
Wrocław, Poland, founded 2011. Named in seven categories this edition.
Copenhagen, Denmark, founded 2007. Named in four categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the review and reputation management page.
By framing
Brand24First choices, of fourteen modelsTrustpilot
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | ||||||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | |||
| Grok 4.20 | | | | | ||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | |
Brand24 Trustpilot first choice named as an alternative argued againstblank: not namedEach cell is one answer, Brand24 on the left and Trustpilot on the right.The direct prompt
Trustpilot first, Brand24 not the choice
5 of 14 modelsBrand24 was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
7 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Brand245%#5 of 15Trustpilot5%#6 of 15Trustpilot4%#5 of 8Brand240%#– of 8What the models said about Brand24
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Legitimate reputation management software (like Brand24, BirdEye, or Podium) that helps you *monitor* and *respond* to reviews” Kimi K2 · negative prompt · first choice
What the models said about Trustpilot
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Useful in some industries, but evaluate it carefully if you need broad review-management functionality. Full response and management capabilities may require paid plans, and its fees can be high.” Perplexity Sonar · negative prompt · soft negative
“a combination of G2 (for marketplace visibility) + Trustpilot (for brand credibility) provides the strongest coverage” MiniMax M2.5 · direct prompt · first choice
“Need industry-recognized social proof for procurement and partner trust → Trustpilot is the dominant B2B standard.” Muse Glimmer 30B · direct prompt · first choice
“Best Overall for Brand Credibility: Trustpilot ... Trustpilot is the global standard for B2B trust.” Qwen 3.7 Flash · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.