Userpilot vs Pendo
Four of fourteen models named Userpilot first on the direct prompt; one named Pendo. Userpilot was named by fourteen of the fourteen models and Pendo by eleven and Userpilot carries 28 labels and Pendo 23, so the shares are not directly comparable.
Named in eight categories this edition.
Named in eleven categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the in-app messaging and customer communications page.
By framing
UserpilotFirst choices, of fourteen modelsPendo
Across every category in the November 2026 Edition, Userpilot and Pendo were named in the same answer 178 times, of the 265 answers naming Userpilot and the 475 naming Pendo. In those answers Pendo took the first choice seventeen times and Userpilot thirty-two.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | | | ||
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
Userpilot Pendo first choice named as an alternative argued againstblank: not namedEach cell is one answer, Userpilot on the left and Pendo on the right.The direct prompt
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.Userpilot first, Pendo an alternative
3 of 14 modelsPendo was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
9 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Userpilot0%#8 of 16Pendo0%#13 of 16Pendo24%#1 of 15Userpilot2%#9 of 15What the models said about Userpilot
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Userpilot (for product-led growth) or Intercom (for combined support + messaging) are the strongest picks” DeepSeek V4 Flash · direct prompt · first choice
What the models said about Pendo
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“Start with OneSignal for your push notifications and Pendo for in-app guidance.” Qwen 3.7 Flash · budget prompt · first choice
“Pendo or Userpilot for customer-facing in-app messaging (depending on budget)” GLM 4.7 FlashX · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.