Intercom vs Userpilot
Eleven of fourteen models named Intercom first on the direct prompt; four named Userpilot. Both were named by all fourteen models and Intercom carries 44 labels and Userpilot 28, so the shares are not directly comparable.
United States, founded 2011. Named in fourteen categories this edition.
Named in eight categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the in-app messaging and customer communications page.
By framing
IntercomFirst choices, of fourteen modelsUserpilot
Across every category in the November 2026 Edition, Intercom and Userpilot were named in the same answer seventy times, of the 462 answers naming Intercom and the 265 naming Userpilot. In those answers Userpilot took the first choice four times and Intercom twenty-seven.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | | |||
| Grok 4.20 | | | | | ||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
Intercom Userpilot first choice named as an alternative argued againstblank: not namedEach cell is one answer, Intercom on the left and Userpilot on the right.The direct prompt
Both were the first choice
2 of 14 modelsThe answer named them together, and the judge labeled each a first choice.Intercom first, Userpilot an alternative
9 of 14 modelsUserpilot was named in the answer but not as the choice, or not at all.Userpilot first, Intercom an alternative
2 of 14 modelsIntercom was named in the answer but not as the choice, or not at all.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Intercom35%#1 of 16Userpilot0%#8 of 16Intercom38%#1 of 12Userpilot12%#3 of 12What the models said about Intercom
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Braze, Intercom, and OneSignal based on proven implementation success within comparable industry verticals, depth of analytics and measurement” Muse Glimmer 30B · comparative prompt · first choice
“Intercom - a popular choice for mid-market B2B companies, offering a range of features including chat, voice/video, and AI moderation.” Llama 4 Maverick · direct prompt · first choice
“For most mid-market B2B companies, Intercom is the safest choice because it unifies messaging, support, and onboarding” Claude Haiku 4.5 · direct prompt · first choice
What the models said about Userpilot
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“Userpilot (for product-led growth) or Intercom (for combined support + messaging) are the strongest picks” DeepSeek V4 Flash · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.