AIOps platforms · RankedServiceNow IT Operations Management
ServiceNow IT Operations Management is an IT operations product from ServiceNow that includes AIOps and ties operations to business services, ticketing, the CMDB and automated workflows · servicenow.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Site24x7 is first at 30%.
Site24x7 is first at 23%. 0 of 14 models made it the first choice when asked directly.
BigPanda is first at 28%.
Why models recommend it
“Dynatrace and ServiceNow often lead in enterprise evaluations”Grok 4.20 · Comparative question · first choice
“(Best for Enterprise Integration)”GLM 4.7 FlashX · Direct question · alternative
What gives them pause
“Can get pricey as usage grows ... AIOps features may feel bolted-on rather than native”Grok 4.20 · Negative question · warning
Also on the shortlist
The products named in the same answers as ServiceNow IT Operations Management, over the 31 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 25 | 10 | View → | |
| 23 | 2 | View → | |
| 20 | 0 | View → | |
| 17 | 1 | View → | |
| 13 | 0 | View → | |
| 11 | 0 | View → | |
| 10 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 8 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on ServiceNow IT Operations Management's own site, not checked by Gane.
- Customers named
- FedEx
- Also from ServiceNow
- ServiceNow AI, ServiceNow AI Agents, ServiceNow AI Agents / Virtual Agent, ServiceNow AI Control Tower, ServiceNow AI Governance, ServiceNow APM and 39 more
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 31 of the 31 answers that named ServiceNow IT Operations Management and are not a share of its labels.
Domains cited
Eighty-eight of the 109 domain citations in answers naming ServiceNow IT Operations Management came from a third party's page. Seven were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 1 | 0 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |