3 categories · Named, not rankedFreshworks
Freshworks is a software platform for IT service management and IT support, covering helpdesk workflows, IT asset management and AI agent features through Freddy AI · freshworks.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Freshworks has 5.
Why models recommend it
“Freshworks/Freshservice is the current AI-model first choice leader for mid-market prompts.”Muse Glimmer 30B · Direct question · first choice
“Best for: Mid-market to enterprise IT service desks seeking fast time-to-value without high setup overhead.”Gemini 3.5 Flash · Comparative question · alternative
“Freshworks and Asset Panda are favored for SMB / mobile-first and non-IT asset needs”Muse Glimmer 30B · Comparative question · alternative
What gives them pause
“Avoid: WSUS (too legacy), Freshworks (due to data leak history)”Qwen 3.7 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Freshworks, over the 15 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 5 | 2 | View → | |
| 4 | 2 | View → | |
| 4 | 1 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshworks's own site, not checked by Gane.
- For
- agile enterprises
- Free plan or trial
- Start for free
- Certifications
- ISO 27001, ISO 27701, SOC 3, SOC 1 Type II, SOC 2 Type II
- Customers named
- McLaren Racing, New Balance, Databricks, Seagate, Amerisure, iPostal1, Ryan Specialty, Hobbycraft
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 12 of the 15 answers that named Freshworks and are not a share of its labels.
Domains cited
Twenty-one of the twenty-six domain citations in answers naming Freshworks came from a third party's page. Two were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 258 | 54 | 2026-09-24 | ||
| Conference or event | 165 | 7 | 2026-09-24 | ITSM | |
| News or press | 162 | 18 | 2026-09-24 | ITSM, ITAM | |
| Comparison | 107 | 4 | 2026-09-24 | ITSM | |
| Webinar or virtual event | 64 | 1 | 2026-07-30 | ITSM, ITAM | |
| Blog | 63 | 5 | 2026-09-24 | ITSM | |
| Report or ebook | 30 | 3 | 2026-09-24 | ITSM | |
| Glossary or explainer | 23 | 2 | 2026-09-24 | ||
| Template or tool | 18 | 0 | 2026-01-07 | ||
| Podcast or video | 3 | 1 | 2026-09-24 |
Most recent
- 2026-09-24Freshworks launches new partner program with expanded reseller and services offerings news or press
- 2026-09-24Freshworks reports first quarter 2025 results news or press
- 2026-09-24Freshworks reports fourth quarter and full year 2024 results news or press
- 2026-09-24Freshworks and unisys join forces to transform it service management for mid market and enterprise companies news or press
- 2026-09-24Freshworks reports third quarter 2024 results news or press
- 2026-09-24Piracanjuba selects freshworks to transform service management across enterprise news or press
Events in person
- October 21, 2026An Executive Dinner at Bourbon Steak with FreshworksBourbon Steak Orlando, Walt Disney World Dolphin Hotel 1500 Epcot Resorts Blvd., Lake Buena Vista, FL 32830, Lake Buena Vista · hosts
- October 22, 2026Refresh Roadshow Chicago 2026Odyssey Chicago River, Chicago · hosts
- November 12, 2026What's New in FreshserviceVirtual · hosts
- November 19, 2025Freshworks User Network - New York - Annual Meetup 2025A+E Networks, New York, US · hosted
- October 23, 2025Freshworks User Network Meetup - Toronto 2025The Joneses, Toronto, US · hosted
As the event pages on freshworks.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (24); 3 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.