Remote support and remote access · November 2026 Edition
Splashtop Remote Support vs RustDesk
Five of fourteen models named Splashtop Remote Support first on the direct prompt; zero named RustDesk. Splashtop Remote Support was named by fourteen of the fourteen models and RustDesk by eight and Splashtop Remote Support carries 59 labels and RustDesk 12, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
First-choice share35%8%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%25%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 12; printed, not drawn.
Labels5912A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Splashtop Remote Support reading right to left. Rank and label count are printed, not drawn.Zoho Assist was named alongside these two in nine of the fourteen direct answers. Splashtop Remote Support vs Zoho Assist · Splashtop Remote Support vs ConnectWise ScreenConnect · Splashtop Remote Support vs TeamViewer
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Splashtop Remote SupportFirst choices, of fourteen modelsRustDesk
Direct50
Paraphrase80
Comparative40
Budget-constrained34
Scale-constrained10
Negative105 against Splashtop Remote Support · 3 against RustDesk
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Splashtop Remote Support and RustDesk stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | ||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
Splashtop Remote Support RustDesk first choice named as an alternative argued againstblank: not namedEach cell is one answer, Splashtop Remote Support on the left and RustDesk on the right.The direct prompt
The plain question, one answer per model, grouped by where Splashtop Remote Support and RustDesk stood in it.
Splashtop Remote Support first, RustDesk not the choice
5 of 14 modelsRustDesk was named in the answer but not as the choice, or not at all.Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Splashtop Remote Support leads by nineteen points.
Splashtop Remote Support25%#2 of 12RustDesk5%#5 of 12Mid-marketThe figures above
Splashtop Remote Support leads by twenty-seven points.
Splashtop Remote Support35%#1 of 12RustDesk8%#3 of 12Enterprise
Splashtop Remote Support leads by twenty-four points.
Splashtop Remote Support24%#2 of 11RustDesk0%#– of 11What the models said about Splashtop Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“The FBI and partner agencies have specifically warned about several of these tools being misused.” GPT-6 Luna · negative prompt · soft negative
“Scammers commonly use legitimate tools like ... Splashtop ... to gain access.” GPT-5.4 mini · negative prompt · soft negative
“Any legitimate tool can be abused—including ... Splashtop, and RMM products” Perplexity Sonar · negative prompt · soft negative
“An MSP managing 100+ devices | Splashtop Business or ConnectWise Automate | Best balance of scalability, unattended access, and automation.” Qwen 3.7 Flash · comparative prompt · first choice
“Best Overall Value (Internal IT): Splashtop Business ... Start with Splashtop if you need to manage a standard office environment” Qwen 3.7 Flash · budget prompt · first choice
“If you want a single starting point for a typical mid-sized B2B with 250-999 users: Splashtop Remote Access Pro for cost/performance” Muse Glimmer 30B · paraphrase prompt · first choice
What the models said about RustDesk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Abused in modern ransomware campaigns when misconfigured” Kimi K2 · negative prompt · hard negative
“scammers often direct users to download RustDesk and connect to malicious public servers” Gemini 3.5 Flash · negative prompt · soft negative
“Any legitimate tool can be abused—including ... RustDesk, Splashtop” Perplexity Sonar · negative prompt · soft negative
“RustDesk stands out as the best remote support tool for a company with a limited budget.” Grok 4.20 · budget prompt · first choice
“RustDesk *(Best Overall Open-Source & Privacy Choice)* ... 100% Free (AGPL open source)” Gemini 3.5 Flash · budget prompt · first choice
“If you need absolutely zero cost, go with Chrome Remote Desktop or RustDesk.” Kimi K2 · budget prompt · first choice
Also compared
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs ConnectWise ScreenConnectSplashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOne RemoteSplashtop Remote Support vs Chrome Remote DesktopSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs RustDeskRustDesk vs ConnectWise ScreenConnectRustDesk vs TeamViewerRustDesk vs NinjaOne RemoteRustDesk vs Chrome Remote DesktopRustDesk vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.