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Index › IT › IT operations and endpoint › IT documentation › Confluence vs Document360
IT documentation · November 2026 Edition

Confluence vs Document360

Eight of fourteen models named Confluence first on the direct prompt; three named Document360. Confluence was named by fourteen of the fourteen models and Document360 by thirteen and Confluence carries 73 labels and Document360 35, so the shares are not directly comparable.

Confluence

accepted challenger

Named in four categories this edition.

Document360

accepted challenger

Named in one category this edition.

First-choice share21%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate18%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#6A position in a field of 15; printed, not drawn.
Labels7335A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Confluence reading right to left. Rank and label count are printed, not drawn.Hudu was named alongside these two in eight of the fourteen direct answers. Hudu vs Confluence · Hudu vs Document360 · Confluence vs BookStack

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ConfluenceFirst choices, of fourteen modelsDocument360
Direct83
Paraphrase002 against Confluence
Comparative20
Budget-constrained201 against Confluence · 1 against Document360
Scale-constrained20
Negative0010 against Confluence · 1 against Document360
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, Confluence and Document360 were named in the same answer 104 times, of the 228 answers naming Confluence and the 115 naming Document360. In those answers Document360 took the first choice eleven times and Confluence twenty-six.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Confluence and Document360 stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Confluence Document360 first choice named as an alternative argued againstblank: not namedEach cell is one answer, Confluence on the left and Document360 on the right.

The direct prompt

The plain question, one answer per model, grouped by where Confluence and Document360 stood in it.

Both were the first choice

1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.
Mistral SmallConfluence, Document360 alternatives: Freshservice, GitBook, IT Glue, Mintlify

Confluence first, Document360 an alternative

7 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5Confluence, Hudu alternatives: Document360, Tettra
GPT-5.4 miniConfluence alternatives: Document360, Guru, IT Glue
Grok 4.20Confluence alternatives: GitBook, Hudu, IT Glue, Notion
DeepSeek V4 FlashConfluence, Hudu alternatives: Document360, Notion
Llama 4 MaverickConfluence alternatives: Document360, Freshservice, GitBook
Kimi K2Confluence alternatives: Document360, Notion
Muse Glimmer 30BConfluence alternatives: Document360, Freshservice, Notion

Document360 first, Confluence an alternative

2 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.
GLM 4.7 FlashXDocument360 alternatives: Confluence, GitBook
MiniMax M2.5Document360 alternatives: Confluence, Freshservice, GitBook, Hudu

Neither was the first choice, one was named

4 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashHudu alternatives: Confluence, Document360, GitBook, IT Glue, Scribe, Tango
Perplexity SonarHudu alternatives: Confluence, Document360, Freshservice, SharePoint
Qwen 3.7 FlashHudu alternatives: Confluence, Guidde, Scribe
GPT-6 LunaHudu alternatives: Confluence, IT Glue, SharePoint

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Confluence leads by ten points.
Confluence17%#2 of 14
Document3607%#6 of 14
The full small business standing →
Mid-marketThe figures above
Confluence leads by sixteen points.
Confluence21%#2 of 15
Document3605%#6 of 15
The full mid-market standing →
Enterprise
Confluence leads by twelve points.
Confluence24%#1 of 15
Document36012%#3 of 15
The full enterprise standing →

What the models said about Confluence

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.

“Generic Wikis (Confluence, Notion, MediaWiki, Dokuwiki) - Why to avoid: These are widely criticized as "considered harmful" for serious documentation” GLM 4.7 FlashX · negative prompt · hard negative
“Confluence is the enterprise standard for a shared searchable knowledge base, "though it often requires plugins to feel complete." It is also heavily criticized” Muse Glimmer 30B · negative prompt · soft negative
“If you are already Atlassian-heavy, Confluence's structured documentation with deep Atlassian ecosystem integration is a natural fit.” Muse Glimmer 30B · scale prompt · first choice
“Confluence offers the best balance of: Enterprise-grade features, IT-specific workflows, Reasonable pricing, Proven scalability” Kimi K2 · direct prompt · first choice
“Gold standard for IT teams. Excellent with Jira, strong permissions, templates, and integrations... Good for 500 users.” Grok 4.20 · scale prompt · first choice

What the models said about Document360

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.

“Some models show a high negative rating, indicating potential issues with usability” Mistral Small · negative prompt · soft negative
“Document360 alone has no free plan.” Muse Glimmer 30B · budget prompt · soft negative
“Document360 and Confluence are the top recommendations due to their scalability, user-friendly interfaces, and strong feature sets.” Mistral Small · direct prompt · first choice
“Document360 currently scores best on the criteria that matter most (ease of use, permissions, search, and user ratings)” MiniMax M2.5 · direct prompt · first choice
“Top Recommendation: Document360” GLM 4.7 FlashX · direct prompt · first choice
Also compared
Hudu vs ConfluenceHudu vs Document360Confluence vs BookStackConfluence vs FreshserviceConfluence vs IT GlueConfluence vs NotionConfluence vs ONES WikiBookStack vs Document360Freshservice vs Document360IT Glue vs Document360Document360 vs NotionDocument360 vs ONES WikiAll twenty-eight head-to-head pages and the full IT documentation standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.