IT asset management · November 2026 Edition
Lansweeper vs Freshservice
Two of fourteen models named Lansweeper first on the direct prompt; seven named Freshservice. Both were named by all fourteen models and Lansweeper carries 52 labels and Freshservice 45, so the shares are not directly comparable.
Named in two categories this edition.
Named in ten categories this edition.
First-choice share20%16%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate12%13%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#3A position in a field of 12; printed, not drawn.
Labels5245A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Lansweeper reading right to left. Rank and label count are printed, not drawn.ManageEngine AssetExplorer was named alongside these two in ten of the fourteen direct answers. Snipe-IT vs Lansweeper · Snipe-IT vs Freshservice · Lansweeper vs InvGate Asset Management
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT asset management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
LansweeperFirst choices, of fourteen modelsFreshservice
Direct27
Paraphrase80
Comparative01
Budget-constrained002 against Freshservice
Scale-constrained01
Negative006 against Lansweeper · 4 against Freshservice
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Lansweeper and Freshservice were named in the same answer seventy-nine times, of the 149 answers naming Lansweeper and the 465 naming Freshservice. In those answers Freshservice took the first choice fourteen times and Lansweeper six.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Lansweeper and Freshservice stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | | |
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | | |
Lansweeper Freshservice first choice named as an alternative argued againstblank: not namedEach cell is one answer, Lansweeper on the left and Freshservice on the right.The direct prompt
The plain question, one answer per model, grouped by where Lansweeper and Freshservice stood in it.
Lansweeper first, Freshservice an alternative
2 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.GPT-5.4 miniLansweeper, ServiceNow IT Asset Management alternatives: AssetSonar, Flexera One IT Asset Management, Freshservice
GLM 4.7 FlashXInvGate Asset Management, Lansweeper, ManageEngine AssetExplorer alternatives: Asset Panda, Flexera One IT Asset Management, NinjaOne, ServiceNow IT Asset Management
Freshservice first, Lansweeper an alternative
7 of 14 modelsLansweeper was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice alternatives: AssetSonar, InvGate Asset Management, ManageEngine AssetExplorer, Snipe-IT
Gemini 3.5 FlashFreshservice alternatives: AssetSonar, BlueTally, Lansweeper, ManageEngine AssetExplorer, Setyl
Perplexity SonarFreshservice alternatives: Asset Panda, Lansweeper, ManageEngine AssetExplorer
Grok 4.20Freshservice alternatives: Lansweeper, ManageEngine AssetExplorer, NinjaOne
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Lansweeper, ManageEngine AssetExplorer, Snipe-IT
Kimi K2Freshservice alternatives: Asset Panda, Lansweeper, ManageEngine AssetExplorer
Muse Glimmer 30BFreshservice, Freshworks alternatives: Device42, InvGate Asset Management, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallAsset Panda, InvGate Asset Management alternatives: Device42, Lansweeper, ServiceNow IT Asset Management
DeepSeek V4 FlashManageEngine AssetExplorer alternatives: Asset Panda, InvGate Asset Management, Lansweeper, NinjaOne
MiniMax M2.5InvGate Asset Management alternatives: Asset Panda, Freshservice
GPT-6 LunaInvGate Asset Management alternatives: Freshservice, Lansweeper, ManageEngine AssetExplorer
Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Llama 4 Maverickno first choice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Freshservice leads by two points.
Freshservice8%#2 of 12Lansweeper7%#4 of 12Mid-marketThe figures above
The order flips: Lansweeper leads at mid-market.
Lansweeper20%#2 of 12Freshservice16%#3 of 12Enterprise
Level: the same share of first choices.
Lansweeper2%#3 of 12Freshservice2%#6 of 12What the models said about Lansweeper
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Extremely low Trustpilot rating (around 1.7/5 from dozens of reviews), with frequent complaints about useless or unresponsive support” Grok 4.20 · negative prompt · hard negative
“Be wary of older, traditional scanners (like older versions of Lansweeper...) that do not integrate with modern cloud environments” Qwen 3.7 Flash · negative prompt · soft negative
“Platforms where on-prem and cloud versions diverge significantly (a complaint seen with Lansweeper) can become maintenance nightmares.” DeepSeek V4 Flash · negative prompt · soft negative
“a balanced choice is ManageEngine AssetExplorer (cost-effective, solid core features), Lansweeper (fast discovery, broad visibility), or InvGate Asset Management” GLM 4.7 FlashX · direct prompt · first choice
“If you mean best value for a typical mid-market B2B company: Lansweeper is often the more practical choice.” GPT-5.4 mini · direct prompt · first choice
“The Top Recommendation: Lansweeper ... widely considered the gold standard for mid-sized companies” Qwen 3.7 Flash · paraphrase prompt · first choice
What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.
“lists Freshservice as the best overall IT asset management software but notes explicit reasons to avoid for some buyers: Limited integrations, Scalability concerns” Muse Glimmer 30B · negative prompt · soft negative
“Freshservice for highly customized enterprise ITAM: ... may not provide the depth required for complex enterprise configuration” Perplexity Sonar · negative prompt · soft negative
“Strong for ITAM + service desk integration. AI features, lifecycle tracking, good for hybrid teams. Often praised for ease-of-use.” Grok 4.20 · scale prompt · first choice
“Freshservice (by Freshworks) stands out as one of the best IT asset management (ITAM) platforms for a mid-market B2B company” Grok 4.20 · direct prompt · first choice
Also compared
Snipe-IT vs LansweeperSnipe-IT vs FreshserviceLansweeper vs InvGate Asset ManagementLansweeper vs ManageEngine AssetExplorerLansweeper vs GLPILansweeper vs Asset PandaLansweeper vs ServiceNow IT Asset ManagementFreshservice vs InvGate Asset ManagementFreshservice vs ManageEngine AssetExplorerFreshservice vs GLPIFreshservice vs Asset PandaFreshservice vs ServiceNow IT Asset ManagementAll twenty-eight head-to-head pages and the full ITAM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.