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Index › IT › IT operations and endpoint › Business phones › RingCentral RingEX vs Zoom Phone
Business phone systems · November 2026 Edition

RingCentral RingEX vs Zoom Phone

Twelve of fourteen models named RingCentral RingEX first on the direct prompt; one named Zoom Phone. Both were named by all fourteen models and RingCentral RingEX carries 59 labels and Zoom Phone 52, so the shares are not directly comparable.

RingCentral RingEX

endorsed leader

Named in one category this edition.

Zoom Phone

accepted challenger

Named in two categories this edition.

First-choice share47%14%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%2%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 10; printed, not drawn.
Labels5952A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, RingCentral RingEX reading right to left. Rank and label count are printed, not drawn.Nextiva was named alongside these two in twelve of the fourteen direct answers. RingCentral RingEX vs Nextiva · RingCentral RingEX vs Google Voice · RingCentral RingEX vs Dialpad

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
RingCentral RingEXFirst choices, of fourteen modelsZoom Phone
Direct121
Paraphrase130
Comparative52
Budget-constrained07
Scale-constrained20
Negative105 against RingCentral RingEX · 1 against Zoom Phone
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the November 2026 Edition, RingCentral RingEX and Zoom Phone were named in the same answer 132 times, of the 187 answers naming RingCentral RingEX and the 159 naming Zoom Phone. In those answers Zoom Phone took the first choice seventeen times and RingCentral RingEX sixty-four.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where RingCentral RingEX and Zoom Phone stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
RingCentral RingEX Zoom Phone first choice named as an alternative argued againstblank: not namedEach cell is one answer, RingCentral RingEX on the left and Zoom Phone on the right.

The direct prompt

The plain question, one answer per model, grouped by where RingCentral RingEX and Zoom Phone stood in it.

Both were the first choice

1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.
Mistral SmallRingCentral RingEX, Zoom Phone alternatives: 8×8 Work, GoTo Connect, Nextiva Engage

RingCentral RingEX first, Zoom Phone an alternative

11 of 14 modelsZoom Phone was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5RingCentral RingEX alternatives: 8x8, Nextiva, Zoom Phone
GPT-5.4 miniRingCentral RingEX alternatives: 8x8 Work, GoTo Connect, Nextiva, Zoom Phone
Perplexity SonarRingCentral RingEX alternatives: 8×8, Dialpad, JustCall, Nextiva, Zoom Phone
Grok 4.20RingCentral RingEX alternatives: 8x8, Dialpad, Nextiva, Zoom Phone
DeepSeek V4 FlashNextiva, RingCentral RingEX alternatives: 8x8, Aircall, Dialpad, Zoom Phone
Llama 4 MaverickRingCentral RingEX alternatives: 8×8, Aircall, Dialpad, GoTo Connect, Nextiva, Ooma Office, Vonage, Zoom Phone
Qwen 3.7 FlashRingCentral RingEX alternatives: 8×8, Dialpad, Nextiva, Zoom Phone
Kimi K2Nextiva, RingCentral RingEX alternatives: 8×8, Zoom Phone
GLM 4.7 FlashXRingCentral RingEX alternatives: 8×8 Work, Nextiva
GPT-6 LunaRingCentral RingEX alternatives: 8x8, Dialpad, Teams Phone, Zoom Phone
Muse Glimmer 30BRingCentral RingEX alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone

Neither was the first choice, one was named

2 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Gemini 3.5 FlashRingCentral MVP alternatives: 8x8, Dialpad, Microsoft Teams Phone, Nextiva, Zoom Phone
MiniMax M2.5Nextiva alternatives: 8x8, Intermedia Unite, RingCentral RingEX

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoom Phone leads by seven points.
Zoom Phone28%#1 of 11
RingCentral RingEX20%#3 of 11
The full small business standing →
Mid-marketThe figures above
The order flips: RingCentral RingEX leads at mid-market.
RingCentral RingEX47%#1 of 10
Zoom Phone14%#2 of 10
The full mid-market standing →
Enterprise
RingCentral RingEX leads by fifty-two points.
RingCentral RingEX57%#1 of 11
Zoom Phone6%#3 of 11
The full enterprise standing →

What the models said about RingCentral RingEX

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Frequently rated poorly (e.g., 1.7/5 on Trustpilot). Major complaints include unhelpful/slow support, unexpected contract auto-renewals” Grok 4.20 · negative prompt · hard negative
“One of the most frequently complained-about providers with a poor 2.2/5 rating on Trustpilot” DeepSeek V4 Flash · negative prompt · hard negative
“Often criticized for poor customer support and long hold times” MiniMax M2.5 · negative prompt · hard negative
“RingCentral Advanced and Zoom Phone are the top choices due to their scalability, integrations, and reliability” Mistral Small · direct prompt · first choice
“Comprehensive feature set, industry-leading integrations, strong global footprint, excellent for hybrid UCaaS + CCaaS.” Gemini 3.5 Flash · scale prompt · first choice
“Best Overall Reliability & Call Volume: RingCentral ... widely considered the gold standard for pure-play cloud voice” Qwen 3.7 Flash · paraphrase prompt · first choice

What the models said about Zoom Phone

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“8x8, GoTo Connect and Zoom Phone don't.” Muse Glimmer 30B · negative prompt · soft negative
“My top recommendation for most budget-conscious companies: Zoom Phone at ~$10/user/month offers the best balance of price, features, reliability” DeepSeek V4 Flash · budget prompt · first choice
“Often highlighted as the best overall for small businesses, with plans starting at just $10 per user per month” Mistral Small · budget prompt · first choice
“Start with Zoom Phone if your team already lives in Zoom and wants straightforward calling.” GPT-6 Luna · comparative prompt · first choice
Also compared
RingCentral RingEX vs NextivaRingCentral RingEX vs Google VoiceRingCentral RingEX vs DialpadRingCentral RingEX vs Microsoft Teams PhoneZoom Phone vs NextivaZoom Phone vs Google VoiceZoom Phone vs DialpadZoom Phone vs Microsoft Teams PhoneAll fifteen head-to-head pages and the full business phones standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.