RingCentral RingEX vs Microsoft Teams Phone
Twelve of fourteen models named RingCentral RingEX first on the direct prompt; zero named Microsoft Teams Phone. RingCentral RingEX was named by fourteen of the fourteen models and Microsoft Teams Phone by eleven and RingCentral RingEX carries 59 labels and Microsoft Teams Phone 21, so the shares are not directly comparable.
Named in one category this edition.
Microsoft Teams Phone
accepted challengerNamed in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.
By framing
RingCentral RingEXFirst choices, of fourteen modelsMicrosoft Teams PhoneAcross every category in the November 2026 Edition, RingCentral RingEX and Microsoft Teams Phone were named in the same answer eighty-three times, of the 187 answers naming RingCentral RingEX and the 92 naming Microsoft Teams Phone. In those answers Microsoft Teams Phone took the first choice ten times and RingCentral RingEX forty-eight.
Every model, every framing
| Model | DirectMT | ParaphraseMT | ComparativeMT | Budget-constrainedMT | Scale-constrainedMT | NegativeMT |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | MT | | |||
| Gemini 3.5 Flash | MT | MT | MT | |||
| Perplexity Sonar | | MT | | | ||
| Grok 4.20 | | MT | MT | | | MT |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | MT | | | ||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | MT | MT | | | |
| GLM 4.7 FlashX | | MT | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | MT | |||
| Muse Glimmer 30B | MT | MT | |
RingCentral RingEXMT Microsoft Teams Phone first choice named as an alternative argued againstblank: not namedEach cell is one answer, RingCentral RingEX on the left and Microsoft Teams Phone on the right.The direct prompt
RingCentral RingEX first, Microsoft Teams Phone an alternative
12 of 14 modelsMicrosoft Teams Phone was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
RingCentral RingEX20%#3 of 11RingCentral RingEX47%#1 of 10RingCentral RingEX57%#1 of 11What the models said about RingCentral RingEX
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Frequently rated poorly (e.g., 1.7/5 on Trustpilot). Major complaints include unhelpful/slow support, unexpected contract auto-renewals” Grok 4.20 · negative prompt · hard negative
“One of the most frequently complained-about providers with a poor 2.2/5 rating on Trustpilot” DeepSeek V4 Flash · negative prompt · hard negative
“Often criticized for poor customer support and long hold times” MiniMax M2.5 · negative prompt · hard negative
“RingCentral Advanced and Zoom Phone are the top choices due to their scalability, integrations, and reliability” Mistral Small · direct prompt · first choice
“Comprehensive feature set, industry-leading integrations, strong global footprint, excellent for hybrid UCaaS + CCaaS.” Gemini 3.5 Flash · scale prompt · first choice
“Best Overall Reliability & Call Volume: RingCentral ... widely considered the gold standard for pure-play cloud voice” Qwen 3.7 Flash · paraphrase prompt · first choice
What the models said about Microsoft Teams Phone
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“My default pick: Microsoft Teams Phone” GPT-5.4 mini · paraphrase prompt · first choice
“If you're already deep in the Microsoft ecosystem — Teams Phone will likely be your most cost-effective option” DeepSeek V4 Flash · paraphrase prompt · alternative
“Consider Teams Phone if staff already work in Teams and you're comfortable arranging PSTN calling separately.” GPT-6 Luna · comparative prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.