Nextiva vs Microsoft Teams Phone
Three of fourteen models named Nextiva first on the direct prompt; zero named Microsoft Teams Phone. Nextiva was named by fourteen of the fourteen models and Microsoft Teams Phone by eleven and Nextiva carries 51 labels and Microsoft Teams Phone 21, so the shares are not directly comparable.
Named in one category this edition.
Microsoft Teams Phone
accepted challengerNamed in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.
By framing
NextivaFirst choices, of fourteen modelsMicrosoft Teams PhoneAcross every category in the November 2026 Edition, Nextiva and Microsoft Teams Phone were named in the same answer thirty-seven times, of the 134 answers naming Nextiva and the 92 naming Microsoft Teams Phone. In those answers Microsoft Teams Phone took the first choice zero times and Nextiva eight.
Every model, every framing
| Model | DirectMT | ParaphraseMT | ComparativeMT | Budget-constrainedMT | Scale-constrainedMT | NegativeMT |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | MT | | |||
| Gemini 3.5 Flash | MT | MT | | MT | ||
| Perplexity Sonar | | MT | | |||
| Grok 4.20 | | MT | MT | | | MT |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | MT | | | ||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | MT | MT | | | |
| GLM 4.7 FlashX | | MT | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | MT | |||||
| Muse Glimmer 30B | MT | MT | | |
NextivaMT Microsoft Teams Phone first choice named as an alternative argued againstblank: not namedEach cell is one answer, Nextiva on the left and Microsoft Teams Phone on the right.The direct prompt
Nextiva first, Microsoft Teams Phone not the choice
3 of 14 modelsMicrosoft Teams Phone was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
9 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Nextiva22%#2 of 11Nextiva12%#3 of 10Nextiva4%#4 of 11What the models said about Nextiva
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“It's a terrible voip provider system and their customer support even worse than their system.” Muse Glimmer 30B · negative prompt · hard negative
“261 BBB complaints in 3 years, with notable concerns” DeepSeek V4 Flash · negative prompt · hard negative
“Recent reports highlight increasing downtime, a confusing/fragmented dashboard, and frustrations with support.” Grok 4.20 · negative prompt · soft negative
“The best business phone system for a company with a limited budget is Nextiva, as it offers a range of features and scalability at an affordable price.” Llama 4 Maverick · budget prompt · first choice
“Nextiva: Strong for mid-market (50–500 users), multi-site support, analytics, and integrations. Often praised for reliability and support.” Grok 4.20 · scale prompt · first choice
“If you have 2–10 employees and need a real business phone system: Go with Nextiva, 8×8, or Dialpad starting at $15/user/mo.” GLM 4.7 FlashX · budget prompt · first choice
What the models said about Microsoft Teams Phone
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“My default pick: Microsoft Teams Phone” GPT-5.4 mini · paraphrase prompt · first choice
“If you're already deep in the Microsoft ecosystem — Teams Phone will likely be your most cost-effective option” DeepSeek V4 Flash · paraphrase prompt · alternative
“Consider Teams Phone if staff already work in Teams and you're comfortable arranging PSTN calling separately.” GPT-6 Luna · comparative prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.