AI IT support agents · November 2026 Edition
Zendesk AI Agents vs Workativ
One of fourteen models named Zendesk AI Agents first on the direct prompt; one named Workativ. Zendesk AI Agents was named by eleven of the fourteen models and Workativ by ten and Zendesk AI Agents carries 31 labels and Workativ 15, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
First-choice share6%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate13%20%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#7A position in a field of 10; printed, not drawn.
Labels3115A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zendesk AI Agents reading right to left. Rank and label count are printed, not drawn.Freshservice vs Zendesk AI Agents · Freshservice vs Workativ · Freshdesk vs Zendesk AI Agents
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI IT support agents page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zendesk AI AgentsFirst choices, of fourteen modelsWorkativ
Direct11
Paraphrase20
Comparative001 against Zendesk AI Agents
Budget-constrained001 against Zendesk AI Agents · 3 against Workativ
Scale-constrained00
Negative002 against Zendesk AI Agents
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Zendesk AI Agents and Workativ were named in the same answer fifteen times, of the 78 answers naming Zendesk AI Agents and the 43 naming Workativ. In those answers Workativ took the first choice three times and Zendesk AI Agents one.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Zendesk AI Agents and Workativ stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | ||
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | ||||||
| Kimi K2 | | |||||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | |
Zendesk AI Agents Workativ first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zendesk AI Agents on the left and Workativ on the right.The direct prompt
The plain question, one answer per model, grouped by where Zendesk AI Agents and Workativ stood in it.
Zendesk AI Agents first, Workativ an alternative
1 of 14 modelsWorkativ was named in the answer but not as the choice, or not at all.Mistral SmallFreshservice with Freddy AI, Zendesk AI Agents alternatives: ClearFeed AI Agent, Workativ
Workativ first, Zendesk AI Agents not the choice
1 of 14 modelsZendesk AI Agents was named in the answer but not as the choice, or not at all.Grok 4.20Workativ alternatives: Freshservice, Moveworks, Siit
Neither was the first choice, one was named
3 of 14 modelsThe answer put something else first and named one of the two as an alternative.Perplexity SonarFreshservice with Freddy AI alternatives: Atomicwork, SysAid, Zendesk AI Agents
DeepSeek V4 FlashFreshservice alternatives: Console, SysAid, Workativ, Zendesk AI Agents
GLM 4.7 FlashXFreshservice alternatives: Intercom Fin, SysAid, Workativ
Neither was named
9 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Freshservice Freddy AI alternatives: Atomicwork, Console, Jira Service Management with Rovo
GPT-5.4 miniJira Service Management alternatives: ServiceNow AI specialists / Autonomous Workforce, Zendesk Employee Service AI
Gemini 3.5 FlashFreshservice alternatives: Atomicwork, Helply, Jira Service Management, Pylon, Risotto
Llama 4 Maverickno first choice
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Moveworks, Siit
Kimi K2Freshservice alternatives: Atera, Atomicwork
MiniMax M2.5IrisAgent, Pluno AI alternatives: Fini, Jitbit Helpdesk
GPT-6 LunaFreshservice with Freddy AI alternatives: Atlassian Rovo, Moveworks, Now Assist and its ITSM agents
Muse Glimmer 30BFreshservice with Freddy AI alternatives: Jira Service Management, Moveworks, ServiceNow Now Assist, Siit
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Zendesk AI Agents2%#12 of 14Workativ2%#8 of 14Mid-marketThe figures above
Zendesk AI Agents leads by four points.
Zendesk AI Agents6%#4 of 10Workativ2%#7 of 10Enterprise
Level: the same share of first choices.
Zendesk AI Agents2%#4 of 6Workativ2%#– of 6What the models said about Zendesk AI Agents
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“still have a notable negative label share (14%) and are flagged by several AI models as problematic for IT support tasks” Mistral Small · negative prompt · soft negative
“Unlike competitors (such as NinjaOne, ConnectWise, or Zendesk) that charge per endpoint or per ticket” Gemini 3.5 Flash · budget prompt · soft negative
“tools like ServiceNow AI, Freshservice AI, or Zendesk AI when configured for full actions” Grok 4.20 · negative prompt · soft negative
“I would recommend Zendesk AI Agents or Freshdesk AI Agent as the top choices” Mistral Small · paraphrase prompt · first choice
“Freshservice with Freddy AI and Zendesk AI Agents are the top choices” Mistral Small · direct prompt · first choice
“Zendesk AI Agents — *Best Overall Choice*” MiniMax M2.5 · paraphrase prompt · first choice
What the models said about Workativ
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“also recommended for teams that want to get started without a sales call, though their starting prices are higher” Mistral Small · budget prompt · soft negative
“starts around $349/month, so it is less suitable for very small budgets” Perplexity Sonar · budget prompt · soft negative
“Starts ~$349/month; ... Good for SMBs but higher entry than eesel.” Grok 4.20 · budget prompt · soft negative
“The best AI agent for IT support in a mid-market B2B company ... is Workativ.” Grok 4.20 · direct prompt · first choice
“If you want a quick, cheap, no-code pilot → Workativ is the most accessible.” DeepSeek V4 Flash · comparative prompt · alternative
“For those wanting a fast, no-code solution, Workativ is worth considering.” Mistral Small · direct prompt · alternative
Also compared
Freshservice vs Zendesk AI AgentsFreshservice vs WorkativFreshdesk vs Zendesk AI AgentsFreshdesk vs WorkativFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs WorkativZendesk AI Agents vs Jira Service ManagementZendesk AI Agents vs Intercom FinJira Service Management vs WorkativIntercom Fin vs WorkativAll twenty-one head-to-head pages and the full AI IT agents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.