AI IT support agents · November 2026 Edition
Freshservice vs Workativ
Five of fourteen models named Freshservice first on the direct prompt; one named Workativ. Freshservice was named by twelve of the fourteen models and Workativ by ten and Freshservice carries 21 labels and Workativ 15, so the shares are not directly comparable.
Named in ten categories this edition.
Named in two categories this edition.
First-choice share24%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%20%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#7A position in a field of 10; printed, not drawn.
Labels2115A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice reading right to left. Rank and label count are printed, not drawn.Freshservice vs Freshdesk · Freshservice vs Freshservice with Freddy AI · Freshservice vs Zendesk AI Agents
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI IT support agents page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshserviceFirst choices, of fourteen modelsWorkativ
Direct51
Paraphrase60
Comparative00
Budget-constrained203 against Workativ
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice and Workativ stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | |||||
| Grok 4.20 | | | | |||
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | |||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | |
Freshservice Workativ first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshservice on the left and Workativ on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice and Workativ stood in it.
Freshservice first, Workativ an alternative
5 of 14 modelsWorkativ was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashFreshservice alternatives: Atomicwork, Helply, Jira Service Management, Pylon, Risotto
DeepSeek V4 FlashFreshservice alternatives: Console, SysAid, Workativ, Zendesk AI Agents
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Moveworks, Siit
Kimi K2Freshservice alternatives: Atera, Atomicwork
GLM 4.7 FlashXFreshservice alternatives: Intercom Fin, SysAid, Workativ
Workativ first, Freshservice an alternative
1 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.Grok 4.20Workativ alternatives: Freshservice, Moveworks, Siit
Neither was the first choice, one was named
1 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallFreshservice with Freddy AI, Zendesk AI Agents alternatives: ClearFeed AI Agent, Workativ
Neither was named
7 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Freshservice Freddy AI alternatives: Atomicwork, Console, Jira Service Management with Rovo
GPT-5.4 miniJira Service Management alternatives: ServiceNow AI specialists / Autonomous Workforce, Zendesk Employee Service AI
Perplexity SonarFreshservice with Freddy AI alternatives: Atomicwork, SysAid, Zendesk AI Agents
Llama 4 Maverickno first choice
MiniMax M2.5IrisAgent, Pluno AI alternatives: Fini, Jitbit Helpdesk
GPT-6 LunaFreshservice with Freddy AI alternatives: Atlassian Rovo, Moveworks, Now Assist and its ITSM agents
Muse Glimmer 30BFreshservice with Freddy AI alternatives: Jira Service Management, Moveworks, ServiceNow Now Assist, Siit
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Freshservice2%#10 of 14Workativ2%#8 of 14Mid-marketThe figures above
Freshservice leads by twenty-two points.
Freshservice24%#1 of 10Workativ2%#7 of 10Enterprise
Freshservice leads by two points.
Freshservice4%#– of 6Workativ2%#– of 6What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“For most budget-conscious companies, Freshservice with Freddy AI offers the best balance of IT-specific features, legitimate AI capabilities, and affordable per-agent pricing.” Kimi K2 · budget prompt · first choice
“If you need a full Help Desk: Start with Freshservice. The Freddy AI module provides the best ROI for general IT support tasks” Qwen 3.7 Flash · budget prompt · first choice
What the models said about Workativ
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of six in this category shown.
“also recommended for teams that want to get started without a sales call, though their starting prices are higher” Mistral Small · budget prompt · soft negative
“starts around $349/month, so it is less suitable for very small budgets” Perplexity Sonar · budget prompt · soft negative
“Starts ~$349/month; ... Good for SMBs but higher entry than eesel.” Grok 4.20 · budget prompt · soft negative
“The best AI agent for IT support in a mid-market B2B company ... is Workativ.” Grok 4.20 · direct prompt · first choice
“If you want a quick, cheap, no-code pilot → Workativ is the most accessible.” DeepSeek V4 Flash · comparative prompt · alternative
“For those wanting a fast, no-code solution, Workativ is worth considering.” Mistral Small · direct prompt · alternative
Also compared
Freshservice vs FreshdeskFreshservice vs Freshservice with Freddy AIFreshservice vs Zendesk AI AgentsFreshservice vs Jira Service ManagementFreshservice vs Intercom FinFreshdesk vs WorkativFreshservice with Freddy AI vs WorkativZendesk AI Agents vs WorkativJira Service Management vs WorkativIntercom Fin vs WorkativAll twenty-one head-to-head pages and the full AI IT agents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.