HR help desk and case management · Named, not rankedDeskpro
Deskpro is help desk software for customer support and for HR help desk and case management · deskpro.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Deskpro has 3.
Why models recommend it
“Deskpro: Offers strong privacy controls and flexible cloud/on-premise deployment.”Gemini 3.5 Flash · Scale-constrained question · alternative
“Deskpro is a good alternative if you need strong routing, SLA workflows”Mistral Small · Direct question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Deskpro, over the 3 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 3 | 2 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Deskpro's own site, not checked by Gane.
- For
- CS, HR, Ops, and IT teams
- Price stated
- Deskpro Cloud; Deskpro Private
- Starting price
- $39
- Free plan or trial
- Take a Tour
- Certifications
- ISO 27001, SOC 2, GDPR, CSA STAR, Cyber Essentials Plus
- Hosting
- on-premise, VPC, regional cloud, sovereign cloud, US / UK / EU, Global, 22 AWS regions, US
- Customers named
- Cairn Group, Brown University, Aquila Learning, AbilityNet, eShipping, Vienna House, Southern Oregon University, IT Guard
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 2 of the 3 answers that named Deskpro and are not a share of its labels.
Domains cited
Ten of the eleven domain citations in answers naming Deskpro came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 1,120 | undated | |||
| Blog | 91 | 8 | 2026-09-18 | ||
| Case study | 57 | undated | |||
| Comparison | 14 | 0 | 2026-04-15 | ||
| Conference or event | 13 | 0 | 2024-05-18 | ||
| Report or ebook | 9 | 0 | 2017-06-21 | ||
| Glossary or explainer | 9 | 0 | 2023-10-30 | ||
| Template or tool | 4 | 0 | 2017-03-15 | ||
| Webinar or virtual event | 3 | 0 | 2015-12-04 | ||
| Podcast or video | 1 | 1 | 2026-07-08 |
Most recent
- 2026-09-18Cloud help desk software blog
- 2026-09-08Gdpr help desk blog
- 2026-09-02How support leaders reduce agent burnout blog
- 2026-08-20Sovereign cloud help desk blog
- 2026-08-11Why deskpro doesnt charge for ai resolutions blog
- 2026-07-31Us cloud act help desk buyers blog
How it is countedHide how it is counted
Every page deskpro.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.