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Index › GTM › Products › Odie · November 2026 Edition

Customer success platforms · Named, not ranked

Odie

–Too few to rank

4/14Models named it

0First choices

3Warnings

November 2026 Edition · all company sizes counted.

Ranked inCustomer success platforms #54 mid-market

What AI models recommend

Named, too few times to rank.

A product needs 10 labels in a category before a share is stated. Odie has 2.

Why models recommend it

No positive label carried a quote.

What gives them pause

“Totango announced that it is now Odie in September 2026... ask specifically about product roadmap, migration, support, and contract continuity”GPT-6 Luna · Comparative question · warning

Also on the shortlist

The products named in the same answers as Odie, over the 6 answers that named it, and how often each was the first choice instead.

Product	Named together	Picked instead
Gainsight Customer Success	6	2	View →
ChurnZero	5	0	View →
Planhat	5	0	View →
Vitally	4	1	View →
HubSpot Service Hub	2	1	View →
ClientSuccess	2	0	View →
Skalin	1	1	View →
Successifier	1	1	View →
Catalyst	1	0	View →
Certinia	1	0	View →

A side-by-side page exists where both products are among a category's top eight.

How this is measured

Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.

Gane sells AI visibility software. No company can pay to change a result.

Read the method →

Sources returned with these answers

The sites and pages the answers that named Odie came back with. A fact about retrieval, not a cause of the answer.

Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 6 of the 6 answers that named Odie and are not a share of its labels.

Domains cited

gainsight.com3

albato.com2

churnzero.com2

clientsuccess.com2

costbench.com2

g2.com2

getcor.ai2

planhat.com2

startupfinanceguide.com2

toolradar.com2

No domain is on file for Odie, so its own site is not marked.

Pages cited

albato.com/blog/publications/best-customer-success-software2

gainsight.com/customer-success2

startupfinanceguide.com/startup-finance/customer-success-software-pricing-teardown2

totango.com/2

workona.com/csm-software/best-customer-success-software2

appexchange.salesforce.com/appxListingDetail1

blog.hubspot.com/service/customer-service-software1

capterra.com/compare/157980-190125/ChurnZero-vs-Custify1

Pages are listed as the models cited them.

By model

How each model answered on Odie across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

Model	Mention	Warning	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.20	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	1	0	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	1	1
Muse Glimmer 30B	0	0	0