Customer support and helpdesk · November 2026 Edition
TeamSupport vs HubSpot Service Hub
Three of fourteen models named TeamSupport first on the direct prompt; zero named HubSpot Service Hub. TeamSupport was named by nine of the fourteen models and HubSpot Service Hub by fourteen and TeamSupport carries 14 labels and HubSpot Service Hub 48, so the shares are not directly comparable.
Named in three categories this edition.
By HubSpot, Cambridge, United States, founded 2006. Named in nine categories this edition.
First-choice share7%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%8%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#5A position in a field of 12; printed, not drawn.
Labels1448A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, TeamSupport reading right to left. Rank and label count are printed, not drawn.Zendesk Support Suite was named alongside these two in fourteen of the fourteen direct answers. Zendesk Support Suite vs TeamSupport · Zendesk Support Suite vs HubSpot Service Hub · Freshdesk vs TeamSupport
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the customer support and helpdesk page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
TeamSupportFirst choices, of fourteen modelsHubSpot Service Hub
Direct30
Paraphrase10
Comparative00
Budget-constrained01
Scale-constrained00
Negative004 against HubSpot Service Hub
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where TeamSupport and HubSpot Service Hub stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | ||||
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
TeamSupport HubSpot Service Hub first choice named as an alternative argued againstblank: not namedEach cell is one answer, TeamSupport on the left and HubSpot Service Hub on the right.The direct prompt
The plain question, one answer per model, grouped by where TeamSupport and HubSpot Service Hub stood in it.
TeamSupport first, HubSpot Service Hub an alternative
3 of 14 modelsHubSpot Service Hub was named in the answer but not as the choice, or not at all.Mistral SmallTeamSupport alternatives: Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Support Suite
Kimi K2TeamSupport alternatives: Freshdesk, HubSpot Service Hub, Zendesk Support Suite, Zoho Desk
MiniMax M2.5TeamSupport alternatives: Freshservice, Zendesk Support Suite, Zoho Desk
Neither was the first choice, one was named
7 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Freshdesk alternatives: Intercom, Kustomer, TeamSupport, Zendesk Support Suite
Gemini 3.5 FlashZendesk Support Suite alternatives: Freshdesk, Front, HubSpot Service Hub, Intercom
Grok 4.20Zendesk Support Suite alternatives: Freshdesk, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service Cloud, TeamSupport, Zoho Desk
DeepSeek V4 FlashIntercom alternatives: Freshdesk, HubSpot Service Hub, Pylon, Supportbench, Zendesk Support Suite
Llama 4 MaverickSupportbench alternatives: ClearFeed, Freshdesk, Front, HubSpot Service Hub, Intercom, Zendesk Support Suite
GPT-6 LunaZendesk Support Suite alternatives: HubSpot Service Hub, Intercom, Salesforce Service Cloud
Muse Glimmer 30BSupportbench alternatives: Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.GPT-5.4 miniZendesk Support Suite alternatives: Freshdesk, Intercom, Salesforce Service Cloud
Perplexity SonarZendesk Support Suite alternatives: Freshdesk, Intercom, Plain
Qwen 3.7 FlashZendesk Support Suite alternatives: Freshdesk, Help Scout, Intercom
GLM 4.7 FlashXFreshdesk alternatives: HelpDesk by LiveChat, Intercom, Zendesk Support Suite, Zoho Desk
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
HubSpot Service Hub leads by three points.
HubSpot Service Hub7%#5 of 12TeamSupport3%#– of 12Mid-marketThe figures above
The order flips: TeamSupport leads at mid-market.
TeamSupport7%#4 of 12HubSpot Service Hub2%#5 of 12Enterprise
TeamSupport leads by three points.
TeamSupport3%#– of 12HubSpot Service Hub0%#11 of 12What the models said about TeamSupport
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.
“TeamSupport focuses on B2B customer support, offering help desk software designed for complex, relationship-driven support interactions with business customers.” Claude Haiku 4.5 · paraphrase prompt · first choice
“For most mid-market B2B companies, TeamSupport is the best purpose-built solution, especially for B2B software and tech firms.” Mistral Small · direct prompt · first choice
What the models said about HubSpot Service Hub
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“HubSpot (bloated)” Qwen 3.7 Flash · negative prompt · hard negative
“as a standalone helpdesk, it lacks the deep, granular ticketing rules, omnichannel flexibility, and routing features” Gemini 3.5 Flash · negative prompt · soft negative
“HubSpot Service Hub (Best Overall Value & CRM Integration)... widely considered the best entry point because its free tier is incredibly generous” Qwen 3.7 Flash · budget prompt · first choice
Also compared
Zendesk Support Suite vs TeamSupportZendesk Support Suite vs HubSpot Service HubFreshdesk vs TeamSupportFreshdesk vs HubSpot Service HubZoho Desk vs TeamSupportZoho Desk vs HubSpot Service HubTeamSupport vs IntercomHubSpot Service Hub vs IntercomAll fifteen head-to-head pages and the full helpdesk standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.