Contact center platforms · November 2026 Edition
Aircall vs Dialpad Ai Contact Center
One of fourteen models named Aircall first on the direct prompt; zero named Dialpad Ai Contact Center. Aircall was named by eleven of the fourteen models and Dialpad Ai Contact Center by ten and Aircall carries 23 labels and Dialpad Ai Contact Center 17, so the shares are not directly comparable.
By Q109016663, Paris, founded 2014. Named in six categories this edition.
By Dialpad, United States, founded 2014. Named in two categories this edition.
First-choice share4%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate22%6%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#6#8A position in a field of 15; printed, not drawn.
Labels2317A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Aircall reading right to left. Rank and label count are printed, not drawn.Talkdesk was named alongside these two in ten of the fourteen direct answers. CloudTalk vs Aircall · CloudTalk vs Dialpad Ai Contact Center · Talkdesk vs Aircall
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the contact center platforms page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
AircallFirst choices, of fourteen modelsDialpad Ai Contact Center
Direct10
Paraphrase01
Comparative00
Budget-constrained101 against Aircall
Scale-constrained00
Negative004 against Aircall · 1 against Dialpad Ai Contact Center
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Aircall and Dialpad Ai Contact Center stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | ||||||
| GPT-5.4 mini | ||||||
| Gemini 3.5 Flash | | | | |||
| Perplexity Sonar | | | ||||
| Grok 4.20 | | | | |||
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | |||||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | ||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | ||||||
| Muse Glimmer 30B | | |
Aircall Dialpad Ai Contact Center first choice named as an alternative argued againstblank: not namedEach cell is one answer, Aircall on the left and Dialpad Ai Contact Center on the right.The direct prompt
The plain question, one answer per model, grouped by where Aircall and Dialpad Ai Contact Center stood in it.
Aircall first, Dialpad Ai Contact Center not the choice
1 of 14 modelsDialpad Ai Contact Center was named in the answer but not as the choice, or not at all.Kimi K2Aircall, CloudTalk alternatives: Salesforce Service Cloud, Zendesk Talk
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallCloudTalk, Five9 alternatives: Aircall, Genesys Cloud CX, Salesforce Service Cloud
DeepSeek V4 FlashCloudTalk alternatives: Aircall, Talkdesk
Neither was named
11 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5CloudTalk alternatives: Aloware, RingCentral RingCX, Talkdesk
GPT-5.4 miniGenesys Cloud CX alternatives: Five9, Talkdesk
Gemini 3.5 FlashTalkdesk alternatives: Five9, Genesys Cloud CX, Zoom Contact Center
Perplexity SonarNextiva Contact Center alternatives: CloudTalk, Five9, Talkdesk
Grok 4.20Talkdesk alternatives: Five9, RingCentral Contact Center, Salesforce Service Cloud, Zendesk Contact Center
Llama 4 MaverickCloudTalk alternatives: Five9, Genesys Cloud CX, JustCall, Talkdesk
Qwen 3.7 FlashCloudTalk alternatives: Aloware, Five9, Freshdesk Contact Center, RingCentral MVP
GLM 4.7 FlashXPuzzel alternatives: CloudTalk, Genesys Cloud CX, Salesforce Service Cloud, Zendesk Contact Center
MiniMax M2.5CloudTalk alternatives: Five9, Genesys Cloud CX, Salesforce Service Cloud, Talkdesk
GPT-6 LunaGenesys Cloud CX alternatives: Five9, Talkdesk, Zendesk Contact Center
Muse Glimmer 30BCloudTalk alternatives: Five9, Genesys Cloud CX, Salesforce Service Cloud, Talkdesk, Zendesk Contact Center
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Aircall leads by twenty-one points.
Aircall26%#1 of 18Dialpad Ai Contact Center5%#6 of 18Mid-marketThe figures above
Aircall leads by two points.
Aircall4%#6 of 15Dialpad Ai Contact Center2%#8 of 15Enterprise
Level: the same share of first choices.
Aircall0%#– of 10Dialpad Ai Contact Center0%#8 of 10What the models said about Aircall
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“Received a very high negative sentiment (86% negative labels), with users citing issues that make it unreliable” Mistral Small · negative prompt · hard negative
“Aircall, for example, requires a minimum of 3 licenses even if you only need 1–2 agents. This can be a dealbreaker for the smallest teams.” DeepSeek V4 Flash · budget prompt · soft negative
“Aircall Essentials at $30-40/user/mo is the current consensus pick for 5-50 agents” Muse Glimmer 30B · budget prompt · first choice
“Best Overall for Mid-Market B2B: Aircall” Kimi K2 · direct prompt · first choice
“Aircall (~$30/user/month) offers the deepest CRM integration at a lower price point, though it is voice-centric.” Kimi K2 · paraphrase prompt · alternative
What the models said about Dialpad Ai Contact Center
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Avoid these for large, complex operations. They are fine for small teams, but you may hit a ceiling quickly as you grow.” Qwen 3.7 Flash · negative prompt · soft negative
“Dialpad and Talkdesk are standout choices if AI and flexibility are priorities” Mistral Small · paraphrase prompt · first choice
“Choose Dialpad AI Contact Center when you need built‑in voice, AI transcription, and tight CRM integration.” GLM 4.7 FlashX · comparative prompt · alternative
“Choose Dialpad if you want an AI-native platform that combines your business phone system and contact center” Kimi K2 · comparative prompt · alternative
Also compared
CloudTalk vs AircallCloudTalk vs Dialpad Ai Contact CenterTalkdesk vs AircallTalkdesk vs Dialpad Ai Contact CenterGenesys Cloud CX vs AircallGenesys Cloud CX vs Dialpad Ai Contact CenterFive9 vs AircallFive9 vs Dialpad Ai Contact CenterAmazon Connect vs AircallAmazon Connect vs Dialpad Ai Contact CenterAircall vs Nextiva Contact CenterNextiva Contact Center vs Dialpad Ai Contact CenterAll twenty-eight head-to-head pages and the full contact center standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.