10 categories · RankedServiceNow
ServiceNow is a digital workflow platform for enterprises · servicenow.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
No model named it for this buyer.
Nanonets is first at 31%. 0 of 14 models made it the first choice when asked directly.
ABBYY Vantage is first at 38%.
Why models recommend it
“Choose Digital Employee Experience (ServiceNow/Nexthink) if you are trying to fix internal IT, remote work struggles, or slow computers.”Qwen 3.7 Flash · Direct question · first choice
“Prefer "fusion" platforms that combine RPA + API automation + AI agents (e.g., Power Automate, modern UiPath with agents, ServiceNow, or Workato)”Kimi K2 · Negative question · alternative
“Need remediation workflow and ITSM-style orchestration? ServiceNow-oriented approaches can fit well.”GPT-5.4 mini · Comparative question · alternative
“consider RPA-integrated solutions (UiPath, ServiceNow)”MiniMax M2.5 · Comparative question · alternative
What gives them pause
“GRC platforms (ServiceNow, Archer, OneTrust, etc.) that now tout "CRQ capabilities" as an added feature... Approach to avoid”DeepSeek V4 Flash · Negative question · warning
“These are not recommended for deep, technical model-drift monitoring or prompt-level threat detection in AI governance.”Mistral Small · Negative question · warning
“Avoid for mid-market: ... ServiceNow (if not already a customer)”Grok 4.20 · Direct question · warning
“GRC platforms such as ServiceNow, Archer, OneTrust, etc., are noted in recent buyer indexes as now touting "CRQ capabilities". The caution is that these are compliance dashboards with a dollar sign attached”Muse Glimmer 30B · Negative question · warning
Also on the shortlist
The products named in the same answers as ServiceNow, over the 65 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 18 | 1 | View → | |
| 15 | 4 | View → | |
| 14 | 0 | View → | |
| 13 | 2 | View → | |
| 10 | 1 | View → | |
| 10 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 8 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on ServiceNow's own site, not checked by Gane.
- For
- people and the enterprise
- Price stated
- Contact for pricing
- Hosting
- Global
- Customers named
- FedEx
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 61 of the 65 answers that named ServiceNow and are not a share of its labels.
Domains cited
106 of the 120 domain citations in answers naming ServiceNow came from a third party's page. Fourteen were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 2 | 2 |
| Grok 4.20 | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 2 | 3 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 1 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Conference or event | 25 | 4 | 2026-09-02 | ||
| Webinar or virtual event | 8 | 0 | 2025-03-26 |
Most recent
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise indiaasia session conference or event
- 2026-09-02Security risk digital summit day 2 managing cyber risk in the ai enterprise anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action anz session conference or event
- 2026-09-01Security risk digital summit day 1 from exposure to action indiaasia session conference or event
- 2025-10-30Put ai to work for retail hospitality virtual summit conference or event
- 2025-07-03Put ai to work for manufacturing virtual summit conference or event
How it is countedHide how it is counted
Every page servicenow.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.