IT asset management · November 2026 Edition
Freshservice vs GLPI
Seven of fourteen models named Freshservice first on the direct prompt; zero named GLPI. Freshservice was named by fourteen of the fourteen models and GLPI by ten and Freshservice carries 45 labels and GLPI 14, so the shares are not directly comparable.
Named in ten categories this edition.
Named in two categories this edition.
First-choice share16%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate13%7%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#6A position in a field of 12; printed, not drawn.
Labels4514A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshservice reading right to left. Rank and label count are printed, not drawn.Lansweeper was named alongside these two in eleven of the fourteen direct answers. Snipe-IT vs Freshservice · Snipe-IT vs GLPI · Lansweeper vs Freshservice
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT asset management page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshserviceFirst choices, of fourteen modelsGLPI
Direct70
Paraphrase00
Comparative10
Budget-constrained022 against Freshservice
Scale-constrained10
Negative004 against Freshservice · 1 against GLPI
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshservice and GLPI stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Freshservice GLPI first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshservice on the left and GLPI on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshservice and GLPI stood in it.
Freshservice first, GLPI not the choice
7 of 14 modelsGLPI was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Freshservice alternatives: AssetSonar, InvGate Asset Management, ManageEngine AssetExplorer, Snipe-IT
Gemini 3.5 FlashFreshservice alternatives: AssetSonar, BlueTally, Lansweeper, ManageEngine AssetExplorer, Setyl
Perplexity SonarFreshservice alternatives: Asset Panda, Lansweeper, ManageEngine AssetExplorer
Grok 4.20Freshservice alternatives: Lansweeper, ManageEngine AssetExplorer, NinjaOne
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Lansweeper, ManageEngine AssetExplorer, Snipe-IT
Kimi K2Freshservice alternatives: Asset Panda, Lansweeper, ManageEngine AssetExplorer
Muse Glimmer 30BFreshservice, Freshworks alternatives: Device42, InvGate Asset Management, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer, ServiceNow IT Asset Management
Neither was the first choice, one was named
3 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniLansweeper, ServiceNow IT Asset Management alternatives: AssetSonar, Flexera One IT Asset Management, Freshservice
MiniMax M2.5InvGate Asset Management alternatives: Asset Panda, Freshservice
GPT-6 LunaInvGate Asset Management alternatives: Freshservice, Lansweeper, ManageEngine AssetExplorer
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Mistral SmallAsset Panda, InvGate Asset Management alternatives: Device42, Lansweeper, ServiceNow IT Asset Management
DeepSeek V4 FlashManageEngine AssetExplorer alternatives: Asset Panda, InvGate Asset Management, Lansweeper, NinjaOne
Llama 4 Maverickno first choice
GLM 4.7 FlashXInvGate Asset Management, Lansweeper, ManageEngine AssetExplorer alternatives: Asset Panda, Flexera One IT Asset Management, NinjaOne, ServiceNow IT Asset Management
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Freshservice leads by seven points.
Freshservice8%#2 of 12GLPI2%#10 of 12Mid-marketThe figures above
Freshservice leads by twelve points.
Freshservice16%#3 of 12GLPI4%#6 of 12Enterprise
What the models said about Freshservice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.
“lists Freshservice as the best overall IT asset management software but notes explicit reasons to avoid for some buyers: Limited integrations, Scalability concerns” Muse Glimmer 30B · negative prompt · soft negative
“Freshservice for highly customized enterprise ITAM: ... may not provide the depth required for complex enterprise configuration” Perplexity Sonar · negative prompt · soft negative
“Strong for ITAM + service desk integration. AI features, lifecycle tracking, good for hybrid teams. Often praised for ease-of-use.” Grok 4.20 · scale prompt · first choice
“Freshservice (by Freshworks) stands out as one of the best IT asset management (ITAM) platforms for a mid-market B2B company” Grok 4.20 · direct prompt · first choice
What the models said about GLPI
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Caution level: Medium-high if you lack in-house dev/support resources.” Grok 4.20 · negative prompt · soft negative
“Snipe-IT/GLPI self-hosted or Lansweeper's 100-asset free tier are the most cited cost-effective starting points” Muse Glimmer 30B · budget prompt · first choice
“the best choices are Snipe‑IT or GLPI (self‑hosted open‑source)” GLM 4.7 FlashX · budget prompt · first choice
Also compared
Snipe-IT vs FreshserviceSnipe-IT vs GLPILansweeper vs FreshserviceLansweeper vs GLPIFreshservice vs InvGate Asset ManagementFreshservice vs ManageEngine AssetExplorerFreshservice vs Asset PandaFreshservice vs ServiceNow IT Asset ManagementInvGate Asset Management vs GLPIManageEngine AssetExplorer vs GLPIGLPI vs Asset PandaGLPI vs ServiceNow IT Asset ManagementAll twenty-eight head-to-head pages and the full ITAM standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.