Incident management and on-call · November 2026 Edition
PagerDuty vs Squadcast
Two of fourteen models named PagerDuty first on the direct prompt; zero named Squadcast. PagerDuty was named by fourteen of the fourteen models and Squadcast by twelve and PagerDuty carries 70 labels and Squadcast 20, so the shares are not directly comparable.
Named in four categories this edition.
Named in one category this edition.
First-choice share25%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate21%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 13; printed, not drawn.
Labels7020A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, PagerDuty reading right to left. Rank and label count are printed, not drawn.incident.io was named alongside these two in twelve of the fourteen direct answers. incident.io vs PagerDuty · incident.io vs Squadcast · PagerDuty vs Rootly
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
PagerDutyFirst choices, of fourteen modelsSquadcast
Direct202 against PagerDuty
Paraphrase612 against PagerDuty
Comparative100
Budget-constrained413 against PagerDuty
Scale-constrained201 against PagerDuty
Negative007 against PagerDuty
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where PagerDuty and Squadcast stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | |
PagerDuty Squadcast first choice named as an alternative argued againstblank: not namedEach cell is one answer, PagerDuty on the left and Squadcast on the right.The direct prompt
The plain question, one answer per model, grouped by where PagerDuty and Squadcast stood in it.
PagerDuty first, Squadcast an alternative
2 of 14 modelsSquadcast was named in the answer but not as the choice, or not at all.GPT-5.4 miniPagerDuty alternatives: FireHydrant, Jira Service Management, Rootly, xMatters
Perplexity SonarPagerDuty alternatives: Better Stack, Freshservice, Jira Service Management, Squadcast, incident.io
Neither was the first choice, one was named
9 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Zenduty alternatives: Freshservice, Jira Service Management, Rootly, Squadcast
Grok 4.20Rootly, incident.io alternatives: Freshservice, Jira Service Management, PagerDuty
DeepSeek V4 Flashincident.io alternatives: FireHydrant, PagerDuty, Rootly, Squadcast
Llama 4 Maverickincident.io alternatives: Freshservice, PagerDuty, Squadcast
Qwen 3.7 Flashincident.io alternatives: Opsgenie, PagerDuty
Kimi K2incident.io alternatives: FireHydrant, PagerDuty, Rootly
GLM 4.7 FlashXincident.io alternatives: Jira Service Management, PagerDuty, ServiceNow ITSM
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Muse Glimmer 30Bincident.io alternatives: All Quiet, FireHydrant, OnPage, PagerDuty, Rootly, SolarWinds IT Incident Response, formerly Squadcast, Zenduty
Neither was named
3 of 14 modelsThe answer made no first choice from these two in this category.Gemini 3.5 Flashincident.io alternatives: FireHydrant, Jira Service Management, Rootly
Mistral Smallincident.io
MiniMax M2.5incident.io alternatives: FireHydrant, Rootly
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
PagerDuty leads by sixteen points.
PagerDuty18%#2 of 14Squadcast2%#8 of 14Mid-marketThe figures above
PagerDuty leads by twenty-one points.
PagerDuty25%#2 of 13Squadcast4%#5 of 13Enterprise
PagerDuty leads by fifty-three points.
PagerDuty53%#1 of 12Squadcast0%#– of 12What the models said about PagerDuty
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Avoid or be very cautious with: Opsgenie (end-of-life), PagerDuty (cost/complexity issues)” Kimi K2 · negative prompt · hard negative
“PagerDuty can get expensive quickly for mid-market budgets... many mid-market teams end up layering incident.io on top of PagerDuty, paying twice.” Gemini 3.5 Flash · direct prompt · soft negative
“PagerDuty's current pricing lists separate plans and paid-ons; get a quote based on your real seat, event, and feature needs before committing.” GPT-6 Luna · negative prompt · soft negative
“Choose PagerDuty if your culture is highly operational, you have distinct IT and Engineering teams, and you need rigorous compliance and audit trails.” Qwen 3.7 Flash · scale prompt · first choice
“PagerDuty is widely considered the industry leader in on-call management. It is the go-to tool for alerting, scheduling, and escalation.” GLM 4.7 FlashX · comparative prompt · first choice
“PagerDuty (free plan available) and All Quiet ($4.99/user/month) are the top recommendations for companies with limited budgets” Mistral Small · budget prompt · first choice
What the models said about Squadcast
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Squadcast offers excellent value if you need more users and advanced features at a low price point.” Claude Haiku 4.5 · budget prompt · first choice
“I recommend Squadcast as the top choice for on-call scheduling and alerting.” Grok 4.20 · paraphrase prompt · first choice
“Good budget option ... Specifically noted for mid-market teams wanting unified SLO tracking” DeepSeek V4 Flash · direct prompt · alternative
Also compared
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.